Junior Product Manager (Volunteer) - Teens Academy Africa - Career Explorer Lab (CEL) - Lagos, Nigeria (Remote)
(2025-10)
Teens Academy Africa is a career exploration platform helping students discover career interest, develop skills, and navigate future opportunities.
- Drove coordination of MVP development, translating user and stakeholder requirements into a structured PRD and prioritized product backlog, supporting launch planned for May 2026.
- Led Agile sprint execution using Notion, facilitating sprint planning, weekly stand-ups, and reviews while removing blockers to ensure consistent delivery across a 10-member cross-functional team.
- Collaborated with designers by reviewing Figma prototypes and providing product feedback to ensure usability, clarity, and alignment with user needs.
- Partnered with engineers and QA to conduct structured feature testing, validate functionality, and identify defects to improve product quality and overall user experience ahead of launch.
User Experience Associate - AltSchool Africa - Lagos, Nigeria (Hybrid)
(2024-12)
AltSchool Africa provides alternative education programs that equip learners with the skills needed to grow their careers.
- Partnered with Product and Engineering teams to synthesize learner feedback and behavior data into actionable insights, contributing to feature prioritization and product improvements that increased user satisfaction by ~20%.
- Represented learner needs in cross-functional meetings, translating qualitative feedback and customer experience trends into well-scoped problem statements to support roadmap planning.
- Analyzed learner behavior and engagement trends across application, onboarding, course navigation, and assessments to identify friction points and recommend product improvements.
- Created detailed customer journey maps for key learner personas, highlighting usability gaps and opportunities that informed product enhancements and reduced support ticket volume.
Associate Product Manager (Simulated team / Capstone project) - The Incubator Hub - Lagos, Nigeria (Remote)
(2025-04 - 2025-12)
The Incubator Hub is a Nigerian tech and innovation center transforming lives through digital education for Africa's growth.
- Conducted user research with 20+ participants, identifying key friction points in online furniture shopping.
- Defined MVP features and problem statements, balancing user value and delivery feasibility.
- Authored PRD covering user stories, acceptance criteria, and success metrics.
- Performed competitive analysis of e-commerce platforms, identifying opportunities for differentiation.
- Collaborated with Lead PM and engineers to evaluate and prioritize feature requests.
- Supported creation of a roadmap and MVP feature set aligned to user needs.
Customer Success Associate (Account Management) - SunFi Technology Solutions LTD - Lagos, Nigeria (Remote)
(2023-05 - 2024-10)
SunFi is a FinTech platform enabling access to affordable solar energy financing.
- Successfully on-boarded 70+ clients, driving a faster time-to-value and a 20% improvement in customer satisfaction (CSAT) scores.
- Provided expert guidance on SunFi's financing options, helping customers choose the best solar solutions based on their financial goals and energy needs.
- Identified and resolved customer pain points, reducing churn by 12% and increasing cross-sell and up-sell opportunities through quality customer engagement.
- Conducted regular check-ins with customers to monitor satisfaction, gather feedback, and proactively address any concerns or issues.
- Collaborated with cross-functional teams (sales, product and marketing) to tailor solutions, resulting in a 15% increase in customer satisfaction.
Contact Centre Agent - Access Bank PLC - Lagos, Nigeria
(2022-07 - 2023-04)
- Handled an average of 95 inbound calls daily with a customer-centric, empathetic approach, logging issues in Dynamics 365 CRM and escalating cases to relevant cross-functional teams for prompt resolution of complaints, inquiries, and service requests.
