Idaresit Solomon

Proficient with Microsoft Applications, Engineering applications and able to learn new applications easily. Superior verbal and written communication skills.

Excellent

Customer service skills. 7 years Information Technology experience. CSTS/ OSSA. High degree of precision and accuracy in documentation of work done. Extremely well organized. Knowledge of records/information management.

Experience with SAP, CDMS and Livelink. Demonstrated ability to analyze and understand situations and take initiative when appropriate. Able to manage fluctuating work loads and tight timelines.

Valid

Class five (5) Alberta Drivers' License.

Office Administrator at Divine Physical Therapy And Wellness Centre (2020-03 – Present)

• Over see the daily function of the clinic;record maintenance.
• Facilitated communication between the clinic and the patients/clients and their family or caregivers.
• Managed staff recruitmenta, training and performance evaluation.
• Developed and managed budgets, negotiate with endors and analyze financial reports
• Ensured healthcare compliance and patients/ clients confidentiality.
• Smooth handling of scheduling and billing of patients/clients

Systems Administrator at Acrodex Inc (2010-01 – 2019-12)

• Processed requests to grant computer and/or network access privileges that have been approved by the appropriate authorizers.
• Performed troubleshooting to isolate, diagnose, and fix problems associated with the Information Access Control processes.
• Ensured that all information security requirements have been met on the systems under the Administrator's control.
• Analyzed system logs to identify potential issues with computer systems
• Periodically perform routine audits of systems and software applications to validate data integrity between Active Directory, SECP (the Account Automation Database), producing user account audit reports.
• Created, maintained, and troubleshoot problems with shared resources, generic accounts, resetting of user's account passwords etc.

IT Asset Project Coordinator - Working on ExxonMobil project at Acrodex Inc (2009-01 – 2009-08)

• Performed customer service duties between the project and client (syncrude employees and contractors
• Planned and coordinated available resources for applications testing in the new environment
• Revised and coordinated installation documentations for application being tested in the new environment
• Facilitated communication between the project and the vendors
• Purchased and managed inventory of software and hardware for the project
• Provided regular project status update/reports as required by management
• Maintained all project records and other duties as required by the project.

Administrative Support at Acrodex Inc (2007-08 – 2009-01)

• Assisted with registration, filing and control of incoming and outgoing documentation.
• Assisted with Time & Attendance for Contractors (TAC is Syncrude's contractor charge collection and approval system now CDMS)
• Received and performed quality control checks on all completed timesheets (LEMs).
• Performed database input and word-processing functions

Desktop Support Analyst at Nokia Enterprise Solutions (2005-01 – 2007-12)

• Installed/maintained software application and hardware parts for clients
• Developed Procedures for installation and managing software on computers
• Processed Software request as per software acquisition process, using Remedy.
• Managed media inventory, including updating and archiving inventories
• Maintained records of requestors, product keys, serial numbers of name and single user application across site