Idorenyin Udoh

A Customer Service Representative with over 5 years of experience in customer service and supervisory roles. Skilled in customer relationship management and follow up. Passionate about customers satisfaction. Managing 100 customer enquiries daily, scheduling customers appointment efficiently and maintaining 70% customers satisfaction in a week. Strong leadership and people management skills. Expert in different CRM (Customer Relationship Management) tools.

Operation Manager - Fuudies Restaurant and Lounge - Lagos

(2026-04 - 2026-05)

Fuudies Restaurant and Lounge is a hospitality business that provides food and beverage services to customers, manages dine-in and takeaway orders, and focuses on customer service and day-to-day restaurant operation.

• Managed daily restaurant operations, coordinating inventory and suppliers
• Supervised staff and implemented processes to improve efficiency and customer satisfaction
• Maintained service and hygiene standards, resolved customer issue and monitored costs

Personal Assistant - Highbridge Commodities - Lagos

(2024-06 - 2026-02)

Highbridge Commodities Limited is an agricultural and commodities company involved in farming, agricultural production, and the supply and trading of agricultural inputs and related products.

• Managed the executive's calendar, scheduled and confirmed meetings, and sent reminders, reducing scheduling conflicts by 30% and improving meeting attendance.
• Organized emails, calls, and follow-ups with clients and business contacts, cutting response delays by ensuring priority requests were handled first within 24 hours.
• Organized files, invoices, reports, and important documents using a structured filing system, reducing document retrieval time by 50% and improving access to critical records.

Customer Support Supervisor - D'liquor Central - Lagos

(2023-05 - 2024-04)

• Strengthened team performance through regular quality checks, feedback sessions, and performance tracking, improving customer satisfaction scores by 25% and reducing repeated complaints.
• Improved complaint resolution by reviewing recurring customer issues, coaching team members on effective resolution techniques, and introducing structured follow-ups, increasing first-contact resolution by 30%.

Customer Support Supervisor - Garment Care Limited - Lagos

(2020-10 - 2023-06)

Garment Care Limited is a professional laundry and garment-care company providing premium laundry, dry-cleaning, garment repair, upholstery, leather-care, and pickup and delivery services to customers in Lagos.

• Supervised daily customer support operations by assigning enquiries, monitoring response times, and assisting staff with escalated complaints, reducing customer response time by 45%.
• Improved complaint resolution and customer retention by tracking recurring service issues, coordinating with laundry and delivery teams, and following up with affected customers, increasing complaint resolution rates.
• Monitored customer orders and service requests by coordinating pickup using Clean Cloud CRM Software, tracks follow up and improving on-time service delivery.

Customer Support - Discount Drycleaners Limited - Lagos

(2018-11 - 2020-08)

Discount Drycleaner Ltd professional laundry and dry-cleaning company in Lekki, Lagos, providing garment cleaning, laundry, and garment-care services to individual and business customers.

• Achieved 60% customer retention by using automated follow-up notifications which increase total monthly turnover.
• Investigated and resolved customer issues through structured problem-solving

SSCE – Senior School Certificate Examination (2012-06)