Ifeanyi Ekezie
AI & Cloud Computing Enthusiast | System Administrator | Technical Support Engineer | System Support Officer
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About
System Support Engineer / System Administrator with 4+ years of experience managing enterprise IT systems in the financial sector. Expertise in Windows/Linux administration, Active Directory, network support, and incident resolution. Proven track record of maintaining high system uptime, resolving technical issues efficiently, and supporting mission-critical operations with strong emphasis on security, performance, and reliability.
Experience
System Support Engineer / System Administrator at Peopleplus Management (Zenith Bank Plc) (2022-01 – Present)
- Deliver enterprise IT support for 50+ users, ensuring continuous availability of banking systems.
- Achieve 90% first-contact resolution rate, significantly reducing downtime and improving user satisfaction.
- Administer Active Directory, including user provisioning, access control, and Group Policy enforcement.
- Maintain and support Windows and Linux servers, ensuring optimal system performance and uptime.
- Manage LAN/WAN infrastructure, diagnose network issues, and ensure stable connectivity.
- Deploy and configure endpoints (desktops, laptops, mobile devices) according to corporate standards.
- Monitor system performance and proactively respond to alerts to prevent service disruptions.
- Execute backup and recovery processes to ensure data integrity and business continuity.
- Implement and enforce security controls including firewall policies and endpoint protection.
Industrial Attachment (Intern) at Dangote Industries Limited (2017-02 – 2017-10)
- Assisted in monitoring industrial control systems, gaining exposure to automation tools and troubleshooting technical workflows.
- Collaborated with engineers to document equipment performance logs, improving maintenance efficiency.
- Developed foundational skills in technical problem-solving and operational compliance.
IT Support / Computer Operations Manager at Island Computer College (2017-01 – 2018-12)
- Technical Support: Provided hardware/software troubleshooting for 50+ workstations, printers, and networking equipment.
- User Assistance: Managed JAMB registrations, online visa bookings, and flight itineraries, ensuring seamless digital transactions.
- System Maintenance: Installed/updated software, performed data backups, and monitored system performance.
- Desktop Publishing & Branding: Designed visual materials and maintained brand consistency for client projects.
Education
Bachelor of Science in Computer Science – Tansian University (2018-01 – 2021-12)
National Diploma in Chemical Engineering Technology – Federal Polytechnic, Auchi (2014-01 – 2016-12)
