Ifeanyi Ekezie

System Support Engineer / System Administrator with 4+ years of experience managing enterprise IT systems in the financial sector. Expertise in Windows/Linux administration, Active Directory, network support, and incident resolution. Proven track record of maintaining high system uptime, resolving technical issues efficiently, and supporting mission-critical operations with strong emphasis on security, performance, and reliability.

System Support Engineer / System Administrator at Peopleplus Management (Zenith Bank Plc) (2022-01 – Present)

• Deliver enterprise IT support for 50+ users, ensuring continuous availability of banking systems.
• Achieve 90% first-contact resolution rate, significantly reducing downtime and improving user satisfaction.
• Administer Active Directory, including user provisioning, access control, and Group Policy enforcement.
• Maintain and support Windows and Linux servers, ensuring optimal system performance and uptime.
• Manage LAN/WAN infrastructure, diagnose network issues, and ensure stable connectivity.
• Deploy and configure endpoints (desktops, laptops, mobile devices) according to corporate standards.
• Monitor system performance and proactively respond to alerts to prevent service disruptions.
• Execute backup and recovery processes to ensure data integrity and business continuity.
• Implement and enforce security controls including firewall policies and endpoint protection.

Industrial Attachment (Intern) at Dangote Industries Limited (2017-02 – 2017-10)

• Assisted in monitoring industrial control systems, gaining exposure to automation tools and troubleshooting technical workflows.
• Collaborated with engineers to document equipment performance logs, improving maintenance efficiency.
• Developed foundational skills in technical problem-solving and operational compliance.

IT Support / Computer Operations Manager at Island Computer College (2017-01 – 2018-12)

• Technical Support: Provided hardware/software troubleshooting for 50+ workstations, printers, and networking equipment.
• User Assistance: Managed JAMB registrations, online visa bookings, and flight itineraries, ensuring seamless digital transactions.
• System Maintenance: Installed/updated software, performed data backups, and monitored system performance.
• Desktop Publishing & Branding: Designed visual materials and maintained brand consistency for client projects.

Bachelor of Science in Computer Science – Tansian University (2018-01 – 2021-12)

National Diploma in Chemical Engineering Technology – Federal Polytechnic, Auchi (2014-01 – 2016-12)