Ifeoma Esther

Dedicated and collaborative professional with a deep understanding of customer-centric principles and a track record of positively impacting customer satisfaction. Experienced in working effectively within customer service experience teams, contributing to the development and delivery of exceptional service standards and positive customer journey. Eager to leverage expertise in a role with increasing responsibility.

Ensuring that the obtainable potentials in Customer service is explored to optimize data management, and provide valuable insights that would improve work efficiency, planning, and customer satisfaction.

Visa Officer Consultant - Aspom Travels

(2025-04 - 2026-04)

Aspom Travels is a travel consultancy firm specializing in visa processing, travel advisory, and international travel solutions.

• Manage end-to-end visa application processes for clients across multiple destinations (e.g., Canada, Brazil, Schengen, USA).
• Provide professional consultation on visa requirements, documentation, and eligibility.
• Review and verify application documents to ensure accuracy and compliance with embassy standards.
• Prepare clients for visa interviews and guide them through application procedures.
• Draft supporting documents such as cover letters, travel itineraries, and financial explanations.
• Maintain consistent communication with clients, providing updates and addressing concerns.
• Handle confidential client information with a high level of professionalism and discretion.

Customer Service Representative - Bukka Hospitality Limited

(2024-02 - 2025-03)

Bukka Hospitality Limited is a Nigerian hospitality firm founded in 2011, known for offering a variety of Nigerian and intercontinental dishes, with operations across Lagos Mainland and Island.

• Handled customer enquiries via phone, email, chat, and in-person interactions.
• Resolved customer complaints efficiently using strong problem-solving and interpersonal skills.
• Built and maintained positive customer relationships through excellent communication and rapport.
• Managed multiple customer interactions while maintaining service quality and professionalism.
• Demonstrated active listening and maintained a professional demeanor in all interactions.
• Supported team operations to ensure smooth service delivery and customer satisfaction.

Skill Trainer - Chicken Republic

(2023-02 - 2024-01)

• Delivered training on product knowledge and operational procedures.
• Trained and onboarded new team members.
• Monitored staff performance and provided follow-up coaching.
• Supported team development and operational growth initiatives.

Bachelor of Science - Applied Biochemistry - Nnamdi Azikiwe University Awka, Anambra State (2017-03 - 2021-12)

National Youth Service Corps- Lagos State (2024-02 - 2025-02)

Ordinary Level Certificate - Eastern Academy Secondary School, Onitsha (2010-10 - 2016-11)

Ordinary Level Certificate - Genius International Primary School, Awada, Onitsha (2004-01 - 2009-08)