Ifeoma Maryann

Results-driven Business Development Officer and Certified Salesforce Administrator with a strong background in business management, customer relationship management (CRM), and administrative operations. Experienced in identifying business opportunities, managing end-to-end bid processes, and developing competitive proposals that support organizational growth. Skilled in leveraging Salesforce to optimize sales pipelines, improve reporting, and support data-driven decision-making, while also bringing a solid foundation in business operations, process improvement, and service delivery.

Adept at working in fast-paced environments, solving business challenges, and contributing to overall organizational efficiency and success.

Business Development Officer (Bidding & Operations Support) - Dotmac Technologies Limited - Abuja, Nigeria

• Identify and pursue new business opportunities through tender portals and strategic networking, expanding the company's contract pipeline
• Manage end-to-end bid processes, including requirement analysis, go/no-go decisions, and submission of compliant proposals within deadlines
• Develop high-quality technical and commercial proposals in collaboration with cross-functional teams (finance, legal, and technical)
• Conduct market research and competitor analysis to strengthen bid strategies and improve win rates
• Utilize Salesforce CRM to manage leads, track opportunities, and maintain accurate sales pipeline data
• Generate reports and dashboards to support business development strategy and performance monitoring
• Coordinate documentation, scheduling, and internal communication to ensure smooth bid preparation and submission
• Maintain organized records of tenders, contracts, and client interactions to ensure compliance and easy retrieval

Sales Officer / Marketer - Geena Pure Drinking Water - Lagos, Nigeria

• Managed and maintained relationships with over 200 customers, ensuring high levels of satisfaction and retention
• Developed and delivered marketing proposals that resulted in the acquisition of 50+ new customers
• Supported daily administrative operations, including documentation, scheduling, and customer communication
• Provided timely and innovative solutions during high-demand periods, contributing to overall team efficiency and service delivery

Credit Sales Manager - LendKasse Financial Services - Lagos, Nigeria

• Identified and engaged prospective clients to promote credit and loan products, driving business growth and customer acquisition
• Assessed customers' financial needs and recommended suitable credit solutions to meet their personal or business objectives
• Built and maintained strong customer relationships through regular follow-ups and excellent customer service
• Managed the end-to-end sales process, from lead generation and prospecting to loan application and disbursement
• Educated clients on available credit facilities, repayment terms, benefits, and associated risks
• Conducted market research and business development activities to identify new sales opportunities
• Achieved and exceeded assigned sales targets through effective prospecting and relationship management strategies
• Collaborated with credit and operations teams to ensure timely processing and approval of customer applications
• Maintained accurate customer records and sales activities using CRM tools and internal reporting systems
• Monitored loan portfolio performance and supported collection efforts to minimize default rates and maintain portfolio quality
• Prepared periodic sales reports and provided management with updates on sales performance and market trends
• Ensured compliance with company policies, regulatory requirements, and ethical sales practices

National Diploma (ND) - Business Administration and Management - Federal Polytechnic Oko

Higher National Diploma (HND) - Business Administration and Management - Federal Polytechnic Oko

Secondary School Certificate - Penny International College

First School Leaving Certificate (FSLC) - St.

Michael Anglican

School