Ikpen Honour

Customer-focused and dependable professional with experience in cashiering, retail sales, hospitality and caregiving support. Brings strong communication and teamwork skills, a positive attitude, and the ability to learn quickly. Committed to providing courteous service, working efficiently and contributing to the goals of an organization.

Caregiver and Hospital Support at South shore Women and Children Hospital (2021 – 2026)

• Provide personal care and assistant to patient, elderly individuals, and people with special care needs.
• Assist with bathing, dressing grooming, feeding, and daily living activities.
• Monitor patients’ general wellbeing and report changings in their health condition to the appropriate healthcare professionals.
• Assist patients with walking, mobility, repositioning, and transfers between bads and wheelchair.
• Ensure patients maintained proper personal hygiene, comfort, and dignity.
• Walked collaboratively with hospital staff promote efficient services and delivery and quality patient care
• Observed and report patient complaint, safety concerns and changes in general condition to nurses or other responsible healthcare staff.

Cashier/Customer Service at Native Restaurant & Patio (2018 – 2021)

• Prepare and issues receipts to customers for all completed transactions.
• Attend to customers courteously and provided excellent customer service.
• Responded to customer enquiries, complaints and requests professionally
• Maintained accurate records of daily sales and financial transactions.
• Reconciled cash received with sales records at the end of each shift.
• Checked food orders for accuracy before serving or handing them over to customers.

Cashier at KFC (2016 – 2018)

• Processed customer orders and handled cash, POS and other electronic payment transactions accurately and efficiently
• Entered customer order into the point of sale (POS) system and ensured accurate billing.
• Responded to customers enquiries, resolved routine complaints and escalated complex issues to management.
• Communicate customer orders accurately to kitchen staff to ensure timely and correct order fulfilment.
• Reconciled daily cash, card, foreign currency, and sales transactions with minimal variances; followed safety and security procedures during opening and closing, cashier handovers and secure fund storage.

Cashier/Sales Support at Number One Supermarket (2015 – 2016)

• Supported daily opening and closing procedures, including cash reconciliation, where assigned.
• Maintained professionalism, accuracy, and attention to detail during busy service period.
• Followed established cash handling procedures, operational policies, and internal control standards.
• Complied with workplace health and safety standards, company procedures and customer service guidelines.

Cashier at Pyramid Hotel (2013 – 2015)

• Prepare daily cashier report and supported end of shift cash reconciliation and handover.
• Maintained the confidentially and security of guest information, financial records and cash handling procedures with no reported breaches
• Processed check in and check out payment and assisted with authorized deposits, refunds and account adjustment while ensuring proper approvals and documentation.
• Respond to guest enquiries, resolved routine billing concerns promptly, and escalate complex matters to management to support timely resolution.
• Liaised with the front office restaurant, housekeeping, and other department to verify charges and maintain accurate guest accounts.

Diploma in Catering and Hotel Management – Daughters of Mary Catering & Hotel Management (2008 – 2009)

Certificate in Computer Appreciation – E4 Consulting Computer Training Institute (2015 – 2015)

Senior Secondary School Certificate (SSCE) – Comprehensive Secondary School (2003 – 2008)

First School Leaving Certificate (FSLC) – Bonny Camp Primary School (1997 – 2003)