Immaculate Chiamaka

Detail-oriented and results-driven Quality Assurance and Operations professional with industrial operations, safety compliance, and business management. Skilled in developing quality systems, enforcing regulatory standards, conducting audits, and driving continuous improvement initiatives that enhance efficiency, reduce risk, and improve service quality. Strong communicator with excellent analytical, leadership, and problem-solving skills.

Industrial Trainee at Shell Oil and Gas

• Supported industrial lifting and warehouse operations.
• Performed daily fork lift inspections and safety checks.
• Assisted with Shell compliance monitoring and hazard identification.
• Ensured safe material handling and operational standards.

Portland Hotel

• Monitor staff performance, grooming, and adherence to company standards.
• Monitor sales, set pricing, and control costs to ensure profitability.
• Oversee cash handling, register operations, and end-of-day revenue reconciliation
• Interact with guests, ensure they have a great experience, and handle complex or escalated complaints.

Real Estate Agent/Developer at Self Employed (Present)

• Market and sellers identical and commercial properties.
• Advise clients on real estate investments and legal processes.
• Manage negotiations, contracts, and documentation.
• Build and maintain strong client and partner networks.

Manager at Bet9ja

• Tracking daily profits and losses, managing the shop’s float, and ensuring daily financial.
• Assisting bettors with navigating the platform, placing bets, and resolving complaints on the shop floor.
• Recruiting and training cashiers, managing shift rosters, and supervising staff performance
• Maintaining a secure environment, monitoring surveillance and shop presentation, and ensuring adherence to local gaming and safety regulations

B.sc in Chemistry – Michael Okpara University, Umuahia (2016 – 2021)

West African Examination Council (WAEC) – Matter Ecclesiae Seminary School, Obibi Nguru, Aboh Mbaise L.G.A., Imo State. (2006 – 2012)

First School Leaving Certificate in Nursery/Primary and Secondary School – Sacred Heart Villa, Enyiogugu, Aboh Mbaise, Imo State (1999 – 2006)