Immaculate Ujah

Detail-oriented quality assurance engineer with hands-on experience in manual and automated testing. Skilled in identifying defects, executing test cases, and improving product quality across web applications. Experienced in Agile environments, with a strong background in customer service that enhances communication, problem-solving, and attention to detail.

QA Engineer Intern (Remote) - Eleven36 - Abuja, Nigeria

(2025-01)

• Collaborate with developer and product managers to understand requirements and design effective test cases
• Perform manual and automated testing to identify and documents bugs and inconsistencies
• Execute test scripts using cypress as a front end automation testing
• Use jira and clickup for tracking defects and ensuring timely resolution
• Participate in daily stand_ups and sprint reviews as part of Agile development process
• Contribute to improving QA documentations and reporting templates for internal use

Customer Service Representative (Full_Time) - Ave Maria event drinks - Benue State, Nigeria

(2021-04 - 2024-12)

• Maintained excellent communication and professionalism while representing the brand
• Provided prompt and friendly customer support to ensure satisfaction with product orders and deliveries.
• Handled customer inquiries and resolved issues related to purchases, payments, and logistics
• Worked with internal teams to address customer feedback and improve service quality.

Internship (full-time) - Cakes Dat Roc - Abuja, Nigeria

(2019-11 - 2020-06)

• Assisted in customer service operations by managing cake orders and ensuring timely deliveries.
• Supported the baking team with product preparation and quality checks.
• Helped with packaging and presentation to maintain high product standards.
• Managed order tracking and coordinated with customers for updates and special requests.
• Contributed to maintaining a clean and organized workspace to enhance productivity.

Bachelor of Science (B.Sc) - Home Science And Management - Federal University Of Agriculture, Makurdi (2017-09 - 2021-09)