Iorsase Wasem

Detail-oriented Front Desk Officer and Administrative Professional with hands-on experience in hospitality operations, customer service, supervision, and office administration. Proven ability to manage guest relations, front office procedures, documentation, and daily operations efficiently. Certified in Project Management, an SDG advocate, and active Rotaractor committed to service excellence and organizational growth.

Front Desk Officer / Receptionist at Zizi Luxury Apartments (2025-01 – Present)

• Attend to guests professionally, manage reservations, check-ins and check-outs, process payments, handle inquiries and complaints, coordinate with housekeeping, and maintain accurate front desk records.

Supervisor at Breadish Brunch & Bistro (2025-01 – 2025-12)

• Supervised daily operations, coordinated staff activities, resolved customer issues, and ensured quality service delivery.

Supervisor at Jerubal Global Event Centre (2025-01 – 2025-12)

• Coordinated event setup, supervised staff, and ensured smooth service execution and client satisfaction.

Receptionist / Front Desk Officer at Chatkrum Hotel (2024-01 – 2025-12)

• Managed front desk operations, bookings, billing, guest reception, cash transactions, and administrative support.

Class Teacher at Emerald Field Schools (2023-01 – 2024-12)

• Delivered classroom lessons, maintained academic records, and supported student development.

Office Assistant at Office of the Head of Service & Manpower Development (2024-01 – 2024-12)

• Provided administrative support, documentation, record keeping, and staff welfare assistance.

BSc in Chemistry – Joseph Sarwuan Tarka University (2018-01 – 2021-12)

SSCE – Special Science Senior Secondary School (2014-01 – 2017-12)

Junior WAEC – Mount Saint Michael's Secondary School (2011-01 – 2014-12)

FSLC – Christ Anglican Nursery & Primary School (2006-01 – 2011-12)