Isatou B Njie

“My name is Isatou Blessing Njie, and I am a customer service professional with experience in the banking and mobile money sectors. I previously worked with Zenith Bank Gambia, where I handled account opening, customer account reactivation, and maintaining accurate customer records.

I also worked with Wave Mobile Money, where I supported customers by resolving issues such as PIN resets, account reactivations, and transaction errors, including quick refunds. I also managed customer communication across platforms like WhatsApp, Instagram, and Twitter, which helped me build strong communication and problem-solving skills.

I am known for my integrity, attention to detail, and ability to handle sensitive customer information responsibly. I’m now looking for an opportunity where I can contribute my skills, grow professionally, and continue delivering excellent customer service.”

“I have experience working as a Customer Service Officer at Zenith Bank Gambia, where I handled account opening, reactivation, and customer records. I also worked with Wave Mobile Money, where I managed customer issues like PIN resets, refunds, and account security, while supporting customers across multiple platforms. These roles helped me build strong communication, problem-solving, and customer service skills.

and also very detailed oriented with good communication skills

finish my secondary in 2016 and in 2023 i graduated from the university while working