Ismail Mudashir

Experienced business development and digital payments professional with 9+ years of progressive experience in banking, retail products, and fintech. Proven track record in revenue growth, agent relationship management, and digital product sales. Currently serving as Regional Lead Northeast at Xpress Payments Solutions.

Senior Officer II, Regional Lead NE at Xpress Payments Solutions (2023-02 – Present)

Developing and executing regional business plan to achieve revenue and growth targets. Managing regional P&L and ensuring profitability and cost efficiency.

• Developing and executing a regional business plan to achieve revenue and growth targets
• Managing the regional P&L and ensuring profitability and cost efficiency
• Analyzing market trends and customer needs to identify opportunities for growth and expansion
• Ensuring compliance with all regulatory requirements in the region
• Providing regular reporting and updates to senior management on regional performance
• Collaborating with cross-functional teams to deliver integrated solutions to clients

Service Executive, Trade Developer at FirstBank Nigeria LTD (2021-06 – 2023-02)

Coordinating digital sales product marketing team for six branches in the BDO. Developing and maintaining agent relationships.

• Coordinating digital sales product marketing team for six branches in the BDO
• Gathering useful information from customers, agents and competitors
• Developing and maintaining agents' relationship
• Making and giving presentations to prospective agents and internal executives
• Coordinating with digital sales team and communicating with stakeholders
• Identifying and researching potential bank's agents and ambassadors
• Bauchi-Gombe BDO achieved the highest revenue in Agent banking bank wide in July 2021
• Built strong relationship with prospective agents within two months as TD

Service Executive, Digital Product Sales Executive at FirstBank Nigeria LTD (2020-09 – 2021-06)

Processing agent onboarding, POS terminal activation and activity management. Selling bank digital products and coordinating marketing campaigns.

• Processing of Agent onboarding, POS terminal activation and reassignment and activity management
• Maintaining digital dashboard of several different accounts
• Sales of bank digital products such as First Mobile, USSD, First Online, Agency banking
• Conducting social media audits to ensure best practices are being used
• Coordinating with sales team to create marketing campaigns
• Featured among the top three DPSEs bank wide for account acquisition and USSD performance for two quarters
• Received group executive award for agency banking activities 2020

Service Executive, Marketing Associate at FirstBank Nigeria LTD (2019-12 – 2020-09)

Customer documentation, credit worthiness calculation, and deposit mobilization for retail banking group.

• Making customer documentation
• Timely calculating customer's credit worthiness using debt service computation formulae
• Generating customer's credit report from credit bureau
• Deposit mobilization and sales of NCCs
• Recovery and retail loans management
• Driving liability balance of account opened
• 100% increase in branch revenue for loan and advance (LADs)
• 2019-2020 recorded significant deposit mobilization

NYSC, Business Analyst at Ministry of Finance and Economic Development (2017-01 – 2018-12)

Budgeting, forecasting, planning and monitoring. Defining business requirements and reporting to stakeholders.

• Budgeting and Forecasting
• Planning and Monitoring
• Defining business requirements and reporting them back to stakeholders
• Variance analysis

UI Designer, IT Specialist at F5 Technology Int'l (2015-02 – 2016-12)

Installing hardware and software components, evaluating IT components regularly, and assisting with network administrative tasks.

• Installing new hardware and software components
• Evaluating IT components on regular basis
• Assisting with network administrative tasks
• Working directly with end-users to maximize efficiencies and user-friendliness

Industrial Trainee, Customer Service/Teller at Guaranty Trust Bank Plc (2014-04 – 2015-02)

Customer service and teller operations. Answering inquiries and maintaining customer interaction reports.

• Answering inquiries from customers in person and on phone
• Directing customers to online resources
• Creating and maintaining reports about customer interaction
• Front teller activities

Bachelor of Technology in Business Management – Abubakar Tafawa Balewa University (2010 – 2015)

West African Senior School Certificate Examination in WASSCE – National Iron Ore Mining Project Staff Secondary School (2003 – 2009)

Primary Certificate – Muazu Primary School (1997 – 2003)