Isreal Akor

Business Administration graduate with experience in customer support, administration, logistics, education, and public service. Skilled in customer relationship management, email and chat support, complaint resolution, reporting, scheduling, and data management. Recognized for strong communication, problem-solving, teamwork, and organizational abilities.

Customer Support Agent at Outsource Global Technologies Limited (2026-06 – Present)

• Respond to customer inquiries through email, chat, and phone channels.
• Resolve customer complaints and service issues while maintaining high customer satisfaction.
• Maintain accurate customer records and interaction logs using CRM tools.
• Escalate complex issues to relevant departments and follow up on resolutions.
• Collaborate with internal teams to improve service delivery and customer experience.

Administrative Officer at National Biotechnology Research and Development Agency (NBRDA) (2022 – Present)

• Attended to customer inquiries and administrative requests.
• Prepared reports and meeting minutes.
• Provided general administrative and supervisory support.
• Managed meeting schedules and maintained calendar records.

Sorter at K-Xpress Logistics (2019 – 2020)

• Scanned and sorted customer orders.
• Updated dispatch records.
• Managed warehouse inventory records.

Field Officer at AMAC Waste Management Department (2018 – 2019)

• Conducted public awareness campaigns.
• Supervised refuse evacuation activities.
• Collected environmental rates and levies.
• Represented the department in legal proceedings when required.

Teacher at Kings and Queens Standard School (2017 – 2017)

• Taught Mathematics, Home Economics, and Business Studies.
• Promoted academic excellence and student discipline.

B.Sc. in Business Administration – Kogi State University, Anyigba (2012 – 2016)

Senior School Certificate – Federal Government College, Ugwolawo (2005 – 2011)