BRANCH MANAGER at ATLAS COPCO NIGERIA LIMITED (AIR SOLUTION NIG. LIMITED) (2024-09 – Present)
- Provide overall leadership and strategic direction for branch operations to ensure the achievement of organizational goals, profitability targets, and service excellence.
- Plan, organize, and manage daily branch activities, ensuring efficient workflow, compliance with company policies, and adherence to regulatory standards.
- Develop and implement business growth strategies aimed at increasing customer base, deposits, loans, sales volume, and market share within the branch's catchment area.
- Oversee financial performance by preparing budgets, monitoring income and expenditure, controlling costs, and ensuring optimal utilization of branch resources.
- Supervise, coach, and motivate branch staff to enhance productivity, professionalism, and teamwork; conduct performance appraisals and identify training and development needs.
- Ensure high standards of customer service by promptly resolving complaints, maintaining strong client relationships, and implementing service improvement initiatives.
- Drive sales and marketing activities by promoting the organization's products and services, setting sales targets, and monitoring staff performance against set KPIs.
- Ensure strict compliance with internal controls, risk management policies, and regulatory requirements to minimize operational, financial, and reputational risks.
- Monitor credit administration processes, including loan origination, appraisal, disbursement, monitoring, and recovery, to maintain asset quality and reduce non-performing loans.
- Oversee cash management functions, including vault management, cash forecasting, reconciliation, and ensuring adequate liquidity at all times.
- Prepare and submit periodic management reports on branch performance, sales activities, operational issues, and compliance matters.
- Conduct regular branch audits and inspections to identify gaps, enforce corrective actions, and ensure adherence to standard operating procedures.
- Foster strong relationships with key stakeholders such as customers, regulators, community leaders, and corporate office to enhance the organization's image and credibility.
- Implement health, safety, and security measures to safeguard staff, customers, cash, and branch assets.
- Manage branch facilities, logistics, and assets, ensuring proper maintenance, accountability, and efficient utilization.
- Support change management initiatives by implementing new policies, systems, and processes introduced by head office.
- Identify business opportunities within the local market through market research, customer feedback, and competitor analysis.
- Handle escalated operational and customer issues professionally to protect the organization's reputation and maintain customer trust.
- Ensure ethical conduct, integrity, and professionalism among staff in line with organizational values and code of conduct.
SALES/COMMUNICATIONS MANAGER at BOORDALESS Ai (2023-07 – 2024-09)
- Develop and implement effective sales strategies to achieve company revenue targets
- Lead, mentor, and motivate the sales team to enhance performance and productive.
- Identify new business opportunities and maintain strong relationships with key clients.
- Conduct market research to understand customer needs, market trends, and competition.
- Prepare and present regular sales forecasts, performance reports, and strategic plans.
- Collaborate with marketing and product teams to align sales strategies with business goals.
- Oversee pricing, promotions, and contract negotiations with clients.
- Monitor sales metrics and ensure customer satisfaction and retention.
- Train and onboard new sales representatives to ensure consistent team growth
- Represent the company at trade shows, networking events, and client meetings.
CUSTOMER SERVICE/MARKETING SUPERVISOR at ANT EXPRESS LOGISTICS (2022-04 – 2023-05)
- Build and maintain strong customer relationships with customers, vendors and partners.
- Supervise and coordinate the activities of the marketing team
- Conduct market research to identify trends, opportunities, and customer needs.
- Develop and implement marketing strategies to generate leads
- Ensured brands consistency across all marketing communications and activities.
- Collaborate with the sales department to create strategies that drive customer acquisition and revenue growth.
- Monitor and evaluate campaign performance against KPIs and prepare periodic reports.
- Manage and allocate the marketing budget effectively.
- Negotiated and close sales deals, exceeding quarterly targets by 50%
- Collaborated with cross-functional teams to resolve customers issues
- Managed and maintain accurate sales records and reports
- Assisted customers with product inquiries and purchases
- Train, mentor, and support junior marketing staff
- Developed and implemented effective sales strategies to drive revenue.
- Managed and maintained accurate sales records, reports, and forecasts.
- Built and maintained strong relationships with customers
SALES REPRESENTATIVE at DYMOTA NIGERIA LIMITED (2021-01 – 2022-03)
- Record activities, leads and client information in a CRM system (e.g., Salesforce).
- Generated sales report and forecasts for management
- Negotiated and close sales deals, exceeding quarterly targets by 100%
- Collaborated with cross-functional teams to resolve customers issues
- Managed and maintain accurate sales records and reports
- Assisted customers with product inquiries and purchases
- Maintained store displays and inventory
- Achieved consistent sales growth, exceeding monthly targets by 100%
- Stayed updated on industry trends and industry trends and competitors.
- Provided feedback to the marketing and product teams based on customer insights.
SALES REPRESENTAIVE at CLARION MEDICALS LIMITED (2018-11 – 2020-12)
- Achieved and exceeded individual and team sales target
- Participated in regular performance reviews and strategy sessions.
- Attended sales meetings, trainings, and conferences.
- Continuously improve selling skills and product knowledge
- Conducted product demonstrations and presentations to customers.
- Addressed customer concerns or objectives effectively.
- Collaborated with cross-functional teams to resolve customers issues
- Managed and maintain accurate sales records and reports
- Assisted customers with product inquiries and purchases
- Resolved issues and ensures customer satisfaction post-sale.
- Managed and maintained accurate sales records, reports, and forecasts.
- Built and maintained strong relationships with customers.
Logistics/Warehouse Officer at Northern Noodles (2016-12 – 2018-09)
- Supervised loading and offloading of raw materials and loading finished goods.
- Ensured loading of the goods and unloading of raw materials received are carried out in an orderly manner.
- Ensured all raw materials received is in good condition.
- Organized laborers for offloading of raw materials and loading of finished goods to distributors in all northern locations of the country.
- Ensured the warehouse is kept clean and well organized.
- Ensured that all stock bin cards accurately reflect the actual records of the stock at all times.
- Payment schedules for laborers on daily basis.
- Understood, implemented and maintained standard inventory management policies and procedures.
- Managed and document the receipt, handling, storage, release, and reporting of goods through the warehouse(s).
- Advised superior of potential inventory shortage.
- Managed casual laborers in the warehouse.
- Ensured the maintenance of warehouse building(s), fittings, and equipment.
Logistic Assistant at Syvohko Builders Nigeria Limited (2015-04 – 2016-08)
- Ensured proper filing system of all staff and office document
- Follow up on utilities for office and residence such as electricity bills, subscription, etc.
- Processed payment to suppliers
- Maintained cheque books and responsible for all office purchases.
- Followed up with customers for payment of debt
- Purchased of diesel and monitors fuel usage
- Supervised and monitor spare parts in the warehouse
- Made requisition to purchasing department for stock replenishment Conducted receiving inspections and inspections of incoming goods
- Identified and tagging all received inventory, labeling each item with part number & appropriate codes
- Participate in regular stock count and generate stock movement report
- Maintained stock in good condition; ensure orderly storage and general housekeeping within the store.
- Prepared Goods Received Note" (GRN) for every item purchased
