Itunu Arikawe

Social Media and Customer Support professional with experience managing Instagram, Facebook, TikTok, and WhatsApp Business while handling daily customer enquiries and supporting customers through the purchase process. Experienced in creating content, managing online communities, responding to customer questions and complaints, following up on enquiries, and using social media insights to improve engagement. Comfortable managing customer interactions daily and working directly with business owners to support customer experience, promotions, and day-to-day digital operations.

SOCIAL MEDIA MANAGER - KAKS PROJECTS - Lagos, Nigeria

(2025-04 - 2026-07)

• Managed Instagram, Facebook, TikTok, and WhatsApp Business, creating and publishing 3–5 content pieces weekly to keep the brand active and visible.
• Created captions, product content, and promotional posts while monitoring trends and page insights to improve content reach and engagement.
• Handled 14–20 customer enquiries daily across social media and WhatsApp, answering product questions, resolving concerns, and following up with potential customers.
• Managed comments, DMs, and customer conversations from initial enquiry through purchase, helping turn online engagement into sales opportunities.
• Led influencer and creator campaigns from partner research and vetting through outreach, negotiation, and creative coordination.

SOCIAL MEDIA MANAGER - SEASONS PRINTS - Lagos, Nigeria

(2024-03 - 2025-03)

• Managed the business’s daily operations and online presence across Instagram, Facebook, TikTok, and WhatsApp Business.
• Created and published 3–5 product-focused content pieces weekly, writing captions and promotional posts based on customer interests and business needs.
• Handled customer enquiries daily, providing product information, answering questions, following up on requests, and supporting customers through the purchase process.
• Managed customer comments, DMs, and WhatsApp conversations while resolving routine issues and keeping communication timely and professional.
• Used customer feedback and social media interactions to identify products generating interest and support content, promotions, and sales activities.

B.Sc. - Mass communication - Caleb university (2026)