Jacinta Kelechi

Customer service and banking professional with over 10 years of experience at Access Bank Plc, specializing in agent banking, POS transactions, and digital financial services support. Proven ability to handle 80+ daily customer and agent interactions, resolve transaction issues, and ensure compliance with KYC, AML, and CFT regulations.

Customer Service Officer / Transaction Officer - Access Bank Plc - Lagos, Nigeria

(2015-01)

• Managed 80+ daily customer and agent interactions.
• Resolved POS transaction failures and payment issues efficiently.
• Supported digital banking users and agent banking operations.
• Processed deposits, withdrawals, transfers, and PayDirect transactions.
• Conducted BVN enrollment and customer onboarding.
• Ensured compliance with KYC, AML, and financial regulations.
• Maintained accurate records and documentation.
• Improved customer experience through feedback and issue resolution.

HND - Accounting - Abia State Polytechnic

ND - Accounting - Abia State Polytechnic