Jacinta Okonkwo

Results-driven Banking and Finance graduate with strong analytical capabilities and a solid foundation in data analysis. Skilled in collecting, cleaning, and interpreting data to generate actionable insights that support informed business decisions. Experienced in customer service, with a proven ability to build strong client relationships, communicate effectively, and deliver solutions that enhance customer satisfaction.

Adept at using analytical tools and techniques to solve problems, improve processes, and contribute to organizational growth. A detail-oriented, fast learner with a strong work ethic and a commitment to continuous professional development.

Data Analyst Intern at Lead-Leap Consulting Limited (2026-01 – 2026-04)

• Developed interactive dashboards in Power BI to visualize business performance metrics.
• Applied data cleaning and transformation techniques to improve accuracy and reliability of datasets.
• Automated reporting processes, reducing manual workload and improving efficiency.
• Collaborated on capstone projects using Excel, SQL, Power BI, and Tableau, delivering actionable insights.

Store Attendant at Prince and Princess Stationery Stores (2023 – 2025)

• Assist customers with product inquires and purchases.
• Received, organized and arranged merchandise on shelves and display areas.
• Conduct stock taking and maintained accurate inventory records.
• Maintained cleanliness and organization of the store environment.
• Processed customer transactions and handled cash payments accurately.
• Collaborated with team members to achieve daily sales and operational targets.

Customer Service Officer at Nemko Telecommunication Nigeria Limited (2019 – 2022)

• Answering customers telephone calls and making appropriate transfers.
• Respond to questions and concerns about services.
• Assist in processing orders, returns and exchanges.
• Maintain accurate records of customers interactions.

B.Sc. in Banking and Finance – Michael Okpara University of Agriculture, Umudike, Abia (2015)