Jacinta Ugwuoke

Motivated and adaptable entry-level professional with a strong willingness to learn and contribute in a dynamic work environment. Possess excellent communication, teamwork, and problem-solving skills, with the ability to quickly grasp new concepts and apply them. A dedicated individual who demonstrates reliability, a positive attitude, and a strong work ethic, committed to delivering quality results while developing professionally.

Call verification Officer - Flexi Micro-finance Bank - Lagos State

(2026-04)

• Conducted outbound calls to verify customers' personal and financial information.
• Confirmed the authenticity of documents and details provided during the application process.
• Performed pre-qualification checks based on the bank's eligibility criteria.
• Accurate documentation of all call outcomes and customer responses in the system.
• Identified and escalated discrepancies, suspicious information, or potential fraud.
• Supported customer onboarding and verification process.
• Maintained professionalism, confidentiality, and excellent customer service during every interaction.
• Complied with the bank's internal policies, regulatory requirements and SOP.
• Participated actively in weekly assessment and trainings on customer service.
• Attended to customer's query and questions.

Internship - Nnamdi Azikiwe Library

(2025-06 - 2025-12)

• Assisted in cataloguing and classifying 500+ new books and resources, improving accessibility for staff and students
• Contributed to the reorganization of sections, reducing item retrieval time by 15-20%
• Updated library database to ensure 100% accuracy of item records and inventory
• Assisted in creating reading lists or resource guides that increased circulation of targeted materials by 10-15%
• Assisted in digitizing archives, contributing to 100% completion of targeted digital records
• Supported implementation of library software upgrade, reducing technical issues by 20%
• Maintained accurate check-in/out records, contributing to a 100% error-free process
• Helped over 500 students locate resources and navigate the library system, improving user satisfaction.

Library and Information Science - University of Nigeria, Nsukka (2021 - 2025)

Senior Secondary Certificate Examination - Ihaka Girls Secondary School (2018 - 2021)