Jacob Sunday

GM - BON HOTEL EMPORIUM - Ughelli Delta State

(2026-01)

Managed day-to-day hotel operations and functions of over 50 luxury rooms
Reviewed REVPAR, ADR, P&L statements, budgets and forecasts, revenues, and expenses
Oversee individual department managers to ensure adherence to company policy and procedure
Take guest reservations correctly and courteously, greet guests promptly, meeting guest/client needs, salvage guest troubleshooting's and courteously (check-in, check-out, personal information, rooms, luggage, and security)
Monitor the need for maintenance, repairs, or refurbishing, ensuring that the necessary work is conducted, ensure the cleanliness and order (exterior, lobby, rooms)
Monitor maximum room occupancy within agreed overbooking policy
Verify and update billing as required, including monitoring, and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets
Appraise the performance of staff, identifying and addressing areas for development and training
Ensure accurate and timely submission of all reports and administrative work
Prepare and submit annual budgetary information and updates as required
Monitor trends within the industry and make suggestions how these could be implemented
Ensuring Effective security, conducting inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations

ASST. GM - CHIDA INTERNATIONAL HOTEL ABUJA - Abuja

(2020-01 - 2025-12)

Manage over 200 rooms property with millions of Naira in annual revenue
Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees
Increased room revenues by 30 percent consecutively
Developed and saw hotel-wide renovation project through to completion while staying within budget and time-frame
Directing various business departments to ensure the smooth running of the company
Resolving contractual and commercial issues and disputes
Training and leading a large team, providing discipline and performance feedback
Developing positive direct relationships with key business contacts
Scheduling workload to meet priorities and targets
Possessing personality, energy & charisma to inspire, lead and develop staff
Using automated computer systems to monitor staff punctuality
Analysing complex data and documentation
Involved in mentoring of new staff
Responsible for achieving all performance related targets
Ensuring that best practice is followed in safety, legality and quality of service
Developing and supporting a cross functional culture of continuous improvement
Assisting company accountants in the formulation of forecasts and budgets
Maintaining excellent relationships with clients and suppliers
Undertaking staff performance reviews

GM - AES LUXURY APARTMENTS & SUITES ABUJA - Abuja

(2017-01 - 2020-12)

Manage 87 rooms property with millions of Naira in annual revenue
Oversee daily front desk operations, maintenance, and housekeeping for more than 60 employees
Increased guest satisfaction scores by over 52 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service
Controlled a housekeeping and maintenance operating budget
Decreased employee turn-over by 55 percent
Extensive sales and marketing for profitability
Cost reduction internal control mechanism
Undertake Staff performance Appraisal
Report to the Board of Directors of Progresses/Challenges and way forward
Help promote company culture that encourages top performances and high morale
Oversee Budgeting, Planning and internal control Mechanism
Ensure all legal and regulatory documents are filed and monitors compliance
Identify and address operational troubleshooting and opportunities
Build partnership with corporate organizations

GM - AXARI HOTEL & SUITES - Calabar

(2014-01 - 2017-12)

Managed day-to-day hotel operations and functions of over 58 luxury rooms
Reviewed P&L statements, budgets and forecasts, revenues, and expenses
Oversee individual department managers to ensure adherence to company policy and procedure
Take guest reservations correctly and courteously, greet guests promptly, meeting guest/client needs, salvage guest troubleshooting's and courteously (check-in, check-out, personal information, rooms, luggage, and security)
Monitor the need for maintenance, repairs, or refurbishing, ensuring that the necessary work is conducted, ensure the cleanliness and order (exterior, lobby, rooms)
Monitor maximum room occupancy within agreed overbooking policy
Verify and update billing as required, including monitoring, and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets
Appraise the performance of staff, identifying and addressing areas for development and training
Ensure accurate and timely submission of all reports and administrative work
Prepare and submit annual budgetary information and updates as required
Monitor trends within the industry and make suggestions how these could be implemented
Ensuring Effective security, conducting inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations

HR/ADMIN OFFICER - CHIDA INTERNATIONAL HOTEL ABUJA - Abuja

(2005-01 - 2014-12)

Maintains the clock-in and clock out books, preparing over leverages for employees, prepare the monthly nominal roll of all employees, ensuring that employees follow strict compliance of policies/procedures
Provides historical references by developing and utilizing filing and retrieval system
Maintains and keep record books of organizational equipment/fittings; vehicles; generators that enhances effective operations
Carryout inductions/orientation of the organization for new employees
Maintenance of office equipment, vehicles, generators, and other assets of the organization
Arrangement of all logistic, travels, visa arrangement and assets procurement
Financial management; purchasing, procurement, and contract administration; general administrative services; facilities, property, safety, or space management; or human resources service in developing and implementing administrative management policies, working with management on planning organizational needs, and preparing plans, goals, objectives, or criteria for management processes

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