Jael Umeh

Strategic Human Resources professional with 10+ years of progressive experience across financial services and technology, with strong capability across People & Culture, HR Business Partnering, HR Operations, Talent Acquisition, Employee Relations, Performance Management, Learning & Development, Employee Engagement, Workforce Planning, HRIS and HR reporting. Experienced in supporting approximately 500 employees across 25+ branches and partnering with 25+ managers on workforce, performance and employee-relations matters. Proven contributor to organizational transformation, including the integration following the acquisition of FBN Microfinance Bank by Letshego MFB, and to HR technology/process improvement initiatives.

Known for translating people priorities into practical business solutions while maintaining confidentiality, compliance and a positive employee experience.

HR & ADMINISTRATION MANAGER - CASPER TECHNOLOGIES NIGERIA LIMITED - Lagos, Nigeria

(2024-03 - 2025-01)

• Led end-to-end HR operations for a technology company, covering recruitment, onboarding, performance management, employee relations, employee records and HR administration.
• Developed and implemented HR policies, procedures and administrative systems aligned with business needs and employment requirements.
• Advised leadership on workforce planning, employee engagement and organizational effectiveness, supporting current and future workforce needs.
• Managed employee benefits, leave administration, HR documentation and compliance while maintaining confidentiality and accurate employee records.
• Served as a link between management and employees, handling workplace concerns, grievances, disciplinary matters and conflict resolution.
• Oversaw general administrative operations, office infrastructure, vendors and administrative workflow to support business continuity.

PEOPLE & CULTURE BUSINESS PARTNER - LETSHEGO MICROFINANCE BANK LIMITED - Lagos, Nigeria

(2018-01 - 2023-09)

• Supported HR operations and the full employee lifecycle for approximately 500 employees, including 200+ permanent employees and 200+ Direct Sales Agents across 25+ branches.
• Partnered with 25+ managers on workforce planning, employee relations, performance management, talent improvement and people-related business decisions.
• Coordinated approximately 50 recruitments annually from requisition, sourcing and selection through onboarding, supporting timely workforce availability.
• Coached managers on performance management, employee relations, policy application, job descriptions, talent identification, motivation and reward.
• Led/participated in investigations, grievance handling and conflict-resolution processes beyond managers' immediate control, providing practical HR guidance.
• Developed and facilitated learning and development initiatives with managers to address business and capability needs.
• Supported organizational transformation following the acquisition of FBN Microfinance Bank by Letshego MFB, contributing to people and process integration.
• Administered HRIS platforms and generated workforce/performance reports to support management decision-making and HR reporting.
• Coordinated employee engagement, wellbeing, HMO/First Aid services and policy implementation, contributing to a positive employee experience.
• Championed/participated in HR technology and process improvement initiatives, including the successful implementation of LetsClickPeople HR Service Manager Software.
• Contributed to the staff loan project on TBBC Bancs that increased the bank's loan portfolio by ₦95.2 million.

HUMAN RESOURCE BUSINESS PARTNER - LETSHEGO MICROFINANCE BANK LIMITED - Lagos, Nigeria

(2016-02 - 2017-12)

• Administered Human Manager HR software, maintained employee data and confidential records, and prepared regular HR reports.
• Managed recruitment support, reference/background checks, induction, orientation, onboarding documentation and exit procedures.
• Managed leave requests, HMO and employee welfare processes while ensuring accurate HR records and timely service delivery.
• Created staff access rights and maintained employee information within HR systems, supporting HR data integrity.

HUMAN RESOURCE OFFICER / BUSINESS PERFORMANCE & MONITORING OFFICER - FBN MICROFINANCE BANK LIMITED - Lagos, Nigeria

(2014-02 - 2016-02)

• Processed monthly payroll, annual entitlements, terminal benefits and administration of a revolving staff loan for 300+ employees.
• Coordinated performance appraisals using Balanced Scorecard, maintained performance indicators and produced management reports for decision-making.
• Supported recruitment, selection, onboarding, training, confirmation, promotions, dismissals and resignations across the employee lifecycle.
• Participated in disciplinary panels, prepared disciplinary reports and handled employee performance feedback, enquiries, complaints and concerns.
• Monitored service-delivery KPIs and action plans, providing regular performance updates to management/MD/CEO.

B. Tech - Mathematics & Computer Science - Federal University of Technology, Owerri (FUTO)

Professional Diploma - Human Resource Management - Chartered Institute of Personnel Management of Nigeria (CIPMN)

Associate Member - ACIPM - Chartered Institute of Personnel Management of Nigeria (CIPMN)