Jael Umeh

Strategic HR Business Partner/HR Manager with 9+ years of experience driving workforce transformation, talent acquisition, and employee engagement across financial services and technology sectors. Successfully managed HR projects impacting over 500 employees, achieving 95% retention of key talents and leading change initiatives during corporate acquisitions. Skilled in aligning HR strategies with business goals to improve ROI, streamline HR processes, and enhance employee performance by 30% through targeted training programs.

HR/Admin Manager at Casper Technologies Nigeria Ltd (2024-03 – 2025-01)

• Designed HR policies and strategies, improving compliance by 100% with labor regulations.
• Oversaw performance appraisals, increasing productivity by 25% across departments.
• Managed recruitment and onboarding, reducing time-to-hire by 20%.
• Conducted training programs, enhancing employee skills and boosting engagement scores by 15%.
• Streamlined administrative operations, cutting overhead costs by 10%.

People & Culture Business Partner at Letshego Microfinance Bank Ltd (2016-02 – 2023-09)

• Partnered with managers to drive performance management, improving talent productivity by 30%.
• Conducted workforce analytics and monthly reporting, ensuring accurate HR data for 500+ employees.
• Managed employee life cycle, achieving 95% compliance in onboarding and exit processes.
• Implemented training programs aligned with business needs, increasing ROI on learning initiatives by 20%.
• Administered HRIS systems (Premier ESS, Credit Bureau, Staff Loan Software), reducing HR processing time by 35%.
• Managed the end-to-end lifecycle of direct sales agents across multiple states, including recruitment, onboarding, engagement, performance monitoring, retention and workforce planning.

HR Officer at FBN Microfinance Bank Ltd (2014-02 – 2016-02)

• Processed payroll and benefits for 300+ employees with 100% accuracy.
• Coordinated performance appraisals using Balanced Scorecard, improving reporting efficiency by 40%.
• Supported recruitment and onboarding, reducing attrition by 15%.

Professional Diploma in HR Management – CIPMN

B.Tech in Mathematics & Computer Science – FUTO