James Ishaku

I am an experienced Customer's Service Representative, Marketer, and Field Agent with considerable years of experience who is able to provide a vital role and make key decision in organization I may find myself among which include the ones I have worked with track record of success.

Field Supervisor - NIMC FEP/Falade Odunayo Communications

(2026-01)

• Closely monitor daily service delivery, attendance, and workflow across assigned enrolment centers or mobile registration units to ensure efficiency.
• Ensure that field officers, enrolment officers, and support staff meet operational targets and adhere strictly to project schedules or mass-registration timelines.
• Supervise the deployment, proper handling, and maintenance of enrollment hardware and software (such as biometric scanners, computers, cameras, and power sources).
• Directly manage and coordinate the activities of enrolment officers, registration agents, and crowd-control personnel in the field.
• Address operational bottlenecks immediately, such as technical downtime, network failures, or logistics challenges, escalating them when necessary.
• Ensure that all field staff comply strictly with NIMC policies, security protocols, and standard operating procedures (SOPs).
• Ensure that capturing of demographic and biometric data (fingerprints, facial images, and signatures) meets the exact quality standards required for the National Identity Database.
• Monitor operations closely to prevent sharp practices, illegal charges or extortion of applicants, and compromise of data security.
• Compile and submit regular (daily, weekly, and monthly) reports on registration progress, turnout, and field challenges to the state coordinator or headquarters.
• Act as a bridge between the commission and local community leaders, government offices, or partner institutions when setting up temporary or special field registration desks.

Utility Teller - Access Bank PLC

(2019-04 - 2026-01)

• Handle all customer transaction as it relates to debit and credits.
• Perform International Transaction, for customers among which includes Money Gram, Western Union, Ria Money etc.
• Ensure proper and adequate ticket documentations, filing and call over to dictate mistake.
• Liaison with customers and management to ensure customers satisfaction are met.
• Ensure customers queries, challenges as it relates to their account and transaction are handled by appropriate channels and authorities.
• Perform all other duties that may be assigned to me by my supervisor and from management.
• Ensure proper communication among staff members through sending of mails, chart and respond to mail as the case maybe.
• Supervised Beta Friend Agent
• Positing of other bank’s cheques

Account Officer - Diamond Bank PLC.

(2015-12 - 2019-03)

• Guide customers through opening new accounts (savings, current, fixed deposits), verify KYC (Know Your Customer) documentation, and ensure compliance with regulatory standards.
• Resolve account-related inquiries, handle complaints, assist with online/mobile banking setup, and process requests like card replacements or address updates.
• Facilitate day-to-day banking transactions, including deposits, withdrawals, fund transfers, and draft issuances, ensuring accuracy and security.
• Identify customer financial needs and recommend tailored banking products such as loans, credit cards, insurance, and investment portfolios.
• Monitor accounts for suspicious activities, adhere to anti-money laundering (AML) guidelines, and ensure all transactions comply with internal and external banking regulations.
• Ability to explain complex financial terms clearly and build strong rapport with clients.
• High level of accuracy when processing financial data and verifying legal identification documents.
• Capable of meeting branch performance metrics regarding account acquisition and product sales.
• Familiarity with Core Banking Software (CBS) and customer relationship management (CRM) tools.

Cash Movement Officer (CMO) - CENTRAL BANK OF NIGERIA (CBN)

(2013-02 - 2015-01)

• Ensure Cash are moved to Central Bank by Cash in Transit Service (CITS) movement Van.
• Follow up on Cash movement by ensuring proper logistic measures are taken.
• Escort cash with police Aids as movement is been carried out.
• Ensure proper confirmation of cash moved and lodgments into Diamond account with central bank.
• Ensure proper record keeping after movement is been completed.
• Prepare reports at the end of every month and present to auditors for proper auditing.

Teller - Diamond Bank PLC.

(2012-02 - 2015-12)

• Bundle counting/confirmation of customers cash transactions and ensuring all cash confirmed are complete well-arranged and accurate.
• Position of transactions into customer account after confirmation.
• Ensure all activities are carryout according to the bank lay dawn rules and regulations.
• Sell cash to vault and ensure the vault balances at the end of the day.
• Visit to central bank and handling of cash related issues as it concerns Diamond Bank.
• Liaison with bank auditor on proper and effective audit process.
• Making sure the till balances at the end of every transaction day.
• Perform other duties assigned to me by supervisor.

Production Personnel - NIGERIA BOTTLING COMPANY (NBC)

(2008-01 - 2009-02)

• Operating and Maintaining Equipment in the Plant
• Involving in Assembling and checking product parts ensuring all machineries runs smoothly
• Inspect assemble products to ensured they are all to quality and quantity standard.
• Pack up completed product and prepared them for shipment

Admin Assistant - NIGERIA BOTTLING COMPANY (NBC)

(2009-03 - 2009-12)

• Supervising department and providing support to ensure accomplishment of assigned responsibilities on daily basis
• Write report of daily activities
• Prepared monthly payment lists

Compulsory Industrial Training Fund - BB COMPUTER INSTITUTE

(2010-11 - 2011-02)

• Lectured Computer Appreciation for new students
• Coordinate Computer Programming Class
• Lead a researched class to accomplished a given tasks

National Youth Service Corp - Yobe State Library Board (2019 - 2020)

Bachelor Science (BSc.) - Library and Information Science - University of Maiduguri (2015 - 2018)

National Diploma - Computer Science - Federal Polytechnic Damaturu, Yobe State (2010 - 2011)

Senior Secondary School Certificate (SSCE) - Mafoni Government Day Secondary School, Maiduguri (2002 - 2008)

First School Leaving Certificate (FSLC) - Shehu Garbai Secondary School, Maiduguri (1996 - 2002)