Jamila Isa

Knowledgeable and proactive customer service team member with advanced call management and problem resolution skills. Promote consistency across department by helping to standardize procedures and solutions. Enhance team performance with effective training, mentoring and quality control skills.

Defined problems and draw valid conclusions to build effective solutions for customers.

• Verified customer documentation and supporting information with skilled use of different databases and information sources.
• Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
• Continuously helping to optimize standard operating procedures for responses to different concerns.
• Delivered high-quality service to customers by following optimal procedures and implementing creative solutions.
• Guided customers through advanced concerns and reduced future call burden with 90%

first-call resolutions.

Guidance and Counselling B,ed

Customer Service Management.