Jane Asogwa

A results-driven, a passionate, versatile, effective and confident motivated professional with experience in managing multiple tasks and projects simultaneously. To work as a dedicated professional in an organization where I can utilize my skills and initiatives in realizing cooperate goals as well as acquiring relevant skills and more proficiency while upholding the company's policies and procedures.

CUSTOMER SUPPORT SPECIALIST at FAIRMONEY MICROFINANCE BANK (2025-01 – 2026-01)

• Managed high-volume customer inquiries via phone, email, and chat, delivering prompt and professional support.
• Resolved issues related to loan applications, repayments, account access, and failed transactions
• Provided first-level technical support for customers using the mobile banking platform
• Used Freshdesk to track, prioritize, and resolve customer tickets efficiently
• Managed customer data and case updates using Gateforce CRM and Google Sheets
• Collaborated with cross-functional teams via Slack and Google Meet to escalate and resolve complex issues
• Maintained accurate records of customer interactions and ensured compliance with service procedures
• Educated customers on loan terms, repayment schedules, and product usage.

NHIS DEPARTMENT (NYSC) at MEDICAL CENTRE MARABA (2024-01 – 2025-01)

• Registered and enrolled many patients (civil servants, families, informal sector participants, and vulnerable groups) into the National Health Insurance Scheme (NHIS) Formal Sector, Informal Sector, and Tertiary Institution Social Health Insurance Programmes (TISHIP).
• Conducted NHIS sensitization and awareness campaigns for hospital staff, patients, and surrounding communities in Gurku and Karu LGA to increase enrolment and utilization of health insurance services
• Verified patient NHIS eligibility using the NHIS portal and physical ID cards, ensuring only authenticated beneficiaries accessed subsidized care and reducing revenue leakage for the hospital.
• Processed and reconciled capitation and fee-for-service claims submitted by Maraba Medical Centre to the designated Health Maintenance Organization (HMO), achieving 95–100% monthly claim approval rate.
• Coordinated secondary and tertiary referrals for NHIS enrollees requiring specialized care (e.g., to National Hospital Abuja, FMC Keffi, or Dalhatu Araf Specialist Hospital Lafia), ensuring compliance with NHIS referral protocols.
• Maintained accurate electronic and manual records of all NHIS enrollees, encounters, and financial transactions in line with NHIS and NHA (National Health Act) audit requirements.

BUSINESS FINANCE DEPARTMENT at Precision Price Lead Consult Abuja (2023-01 – 2024-01)

• Conducted comprehensive business viability assessments, and due diligence for SMEs and entrepreneurs seeking funding from Bank of Industry (BOI) and Bank of Agriculture (BOA).
• Prepared and reviewed high-quality business plans, feasibility studies, cash flow projections, and financial models that met the strict requirements of BOI, BOA, and other financial institutions.
• Successfully facilitated the approval and disbursement of over 200 million naira in credit facilities for clients across agriculture, manufacturing, trade, and services sectors through BOI and BOA intervention funds (e.g., SME loans, Agri-Business/SME Investment Scheme, AGSMEIS, etc.).
• Acted as the primary liaison between clients and Bank of Industry/Bank of Agriculture, ensuring seamless communication, timely submission of documents, and resolution of all compliance and verification issues.
• Guided clients through the entire loan application lifecycle from initial consultation and documentation to final approval and fund disbursement
• Provided advisory services on BOI/BOA product offerings, including single-digit interest loans, moratorium periods, collateral requirements, and government-backed intervention scheme

Bachelor of Science (B.Sc.) in Human Anatomy – University Of Nigeria Nsukka (UNN) (2023)

West African Senior School Certificate Examination (WASSCE) – Federal Government Girls' College Lejja, Nsukka (2016)

First School Leaving Certificate – Sancta Maria Nursery, and Primary school, Nsukka (2010)