Jemimah Edem

Dedicated and customer-focused professional with over 5 years of experience in front desk operations, hospitality, and customer service. Skilled in reservations management, guest relations, cash handling, and complaint resolution. Proven ability to create welcoming environments, maintain organized operations, and deliver high levels of customer satisfaction. Adept at working in fast-paced settings and committed to continuous professional growth within the hospitality and service industry.

Front Desk Receptionist - Montysuites, Lekki Lagos - Lekki Lagos

(2025-01 - 2026-01)

As a Receptionist I carry out the following job activities:

• Front Desk Operations: Greeting guests warmly, managing room assignments, issuing keys, and processing check-ins/check-outs efficiently.
• Guest Communication: Answering phones, responding to emails, and handling walk-in inquiries with a professional, helpful demeanor.
• Problem Resolution: Addressing guest concerns, complaints, or maintenance issues promptly to ensure a positive experience.
• Financial Transactions: Processing payments, managing cash, and maintaining accurate billing records for guest services.
• Concierge Services: Providing information regarding local attractions, transportation, and dining, and booking amenities or tours for guests.
• Coordination: Liaising with housekeeping and maintenance departments to fulfill guest requests and prepare rooms.
• Safety & Security: Adhering to hotel security protocols and, in some contexts, assisting with emergency procedures.
• Sales & Administrative Work: Upselling hotel amenities, such as room upgrades or spa packages, and preparing daily arrival/departure lists.

Customer Service Representative / Call Center Agent - Body Organics - Abuja

(2024-01 - 2024-12)

• Issue Resolution & Troubleshooting: Addressing customer complaints and finding effective solutions to problems.
• Information Sharing: Explaining company products, services, and policies to both new and existing customers
• Transaction Management: Processing orders, payments, returns, exchanges, and account modifications.
• Communication: Interacting with customers across multiple channels, including phone, email, live chat, social media, or in person.
• Documentation: Keeping accurate, detailed records of customer interactions, transactions, and comments in CRM (Customer Relationship Management) systems.
• Escalation: Identifying complex or highly technical issues and routing them to the appropriate department or supervisor.
• Feedback Collection: Gathering customer suggestions and feedback to help the company improve its products or services.

Teacher (NYSC) - GDSS Day School Jalingo - Taraba state

While serving as teacher in the school, I carried out the following job roles:

• Curriculum Organizer: Plans and delivers lessons that align with academic standards while being adaptable to different learning speeds.
• Assessor & Evaluator: Uses formative (quizzes, discussion) and summative (final exams) assessments to track student progress and provide feedback.
• Mentoring: Offering advice and encouraging students' personal growth.
• Support: Helping students identify strengths and overcome weaknesses.
• Communication: Interacting with parents and colleagues to support student development.

Front Desk Receptionist - Southhill Hotel - Akwa Ibom

(2021-01 - 2021-12)

In my previous job I carried out the following responsibilities:

• Assisted guests with booking, check-in/check-out, and special requests.
• Handled reservations, cancellations, and guest inquiries via email and phone.
• Coordinated with housekeeping and maintenance to address guest needs.
• Processed payments and maintained daily cash flow records.

Peer Educator Trainer – Adolescent Reproductive Health & HIV/AIDS Prevention - Society for Family Health, Nigeria - Nigeria

(2022-01 - 2023-12)

NYSC in partnership with Society for Family Health, Nigeria

HND - Urban & Regional Planning - Akwa Ibom State Polytechnic