Jennifer Augustine

Confident, young, professional with a passion for learning and development. Eager to leverage education and training in the laboratory working space to support the growth and success of a high-performing organization. Strong track record of setting effective goals and leading teams to achieve those goals.

Committed to continuous improvement and driving team success. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.

Medical Laboratory Assistant at National Hospital Abuja (2024-01 – Present)

• Successfully processed the costing of 200+ lab tests for patients using the Global Care System, reducing billing error s by 15%.
• Assisted in the phlebotomy section, collecting over 150 blood samples, reducing patient wait times by 20%.
• Contributed to the timely dispatch of over 150 test results, improving the average dispatch time by 25%.
• Used the Global Care System to cost lab tests for over 200 patients, achieving a 100% compliance rate with hospital b illing policies.
• Attended to 80+ patients daily, providing assistance and improving overall patient experience in the microbiology and p arasitology department.

Medical Laboratory Intern at Teaching Hospital Maiduguri (2022-04 – 2022-09)

• Collected samples from over 200 patients weekly, improving the hospital's diagnostic capabilities.
• Registered samples in the laboratory information system with 98% accuracy, ensuring reliable track ing of patient data.
• Trained new interns on sample collection and processing protocols, resulting in a more streamlined onboarding process.
• Monitored and maintained laboratory equipment, ensuring 100% operational readiness for sample processing.
• Collaborated with healthcare staff to improve sample collection techniques, which increased patien t satisfaction scores by 10%.

BSC (Honours) in Microbiology – University Of Maiduguri, Nigeria (2019 – 2023)

Secondary School Leaving Certificate (WASSCE) – Success Private School Maiduguri (2012 – 2018)