Jennifer Madaki

To obtain a position where i can maximize my communication skills, problem solving analysis and abilities, while furthering my experience and knowledge.

Customer Service (Call Contact Agent) at First City Monument Bank (FCMB) (2023-03 – Present)

• I manage inbound and outbound customer calls in a timely manner.
• I provide accurate and satisfactory answers to aid customers solve their issues
• I identify and escalate priority issues and report to the team for swift response
• I guide callers navigating through our products and our channels for transactions
• I identify customers' needs, clarify information,research every issue, and provide solutions and/or alternatives
• Following up with customer calls where required.

Laboratory Technician at School of Hygiene, Kano (2021-04 – 2023-02)

I worked as an intern in School of Hygiene which is a college of health sciences

• I ran several laboratory tests on students which includes STDs, genotype, RVS, blood group, hepatitis
• I also lecture when the need arises

Lab Technician/Microbiologist at Nigeria Institute for Trypanosomiasis Research (2018-07 – 2018-12)

I worked in NITR for some couple of months where I was placed in the laboratory.

• I ran several tests which includes typhoid, malaria, urinalysis, RVS, hepatitis, genotype test.

Lab Technician at Harmony Hospital, Barnawa, Kaduna (2017-07 – 2017-12)

I did my industrial training at Harmony hospital where I was required to work in the lab

• I ran tests for patients which includes genotype, blood group, hepatitis, urinalysis, STDs and other lab tests

Bachelor of Science (B.Sc.) in Microbiology – Usmanu Danfodiyo University, Sokoto (2019)

High School (Secondary School Certificate) – Zamani College Kaduna (2015)