Jennifer Ugochi

Strategic and results-oriented Health Systems and Administrative Professional with over seven years of progressive experience across hospital administration, quality improvement, financial services, and donor-funded international development programming. Proven ability to strengthen institutional systems, improve service delivery standards, enhance patient and client experience, and support compliance within regulated environments. Adept at coordinating multidisciplinary teams, managing sensitive information, supporting performance management frameworks, and contributing to operational excellence in mission-driven organizations.

Recognized for integrity, analytical depth, and a strong commitment to accountability and service impact.

Quality Improvement Officer - NISA Premier Hospital - Abuja, Nigeria

(2025-09)

• Lead institutional quality improvement initiatives aimed at strengthening clinical governance and service delivery standards.
• Conduct structured internal audits across clinical and administrative units to assess compliance with established protocols and regulatory requirements.
• Analyze service delivery data to identify performance gaps and develop corrective action plans aligned with hospital KPIs.
• Facilitate multidisciplinary performance review meetings to promote accountability and continuous improvement.
• Support development and implementation of standard operating procedures (SOPs) to enhance operational efficiency and patient safety.

Client Service Personnel - NISA Premier Hospital - Abuja, Nigeria

(2024-07 - 2025-08)

• Oversee frontline patient engagement, ensuring high standards of professionalism and service excellence.
• Coordinate appointment scheduling, insurance processing, billing clarification, and secure access to medical records.
• Strengthen patient satisfaction metrics through structured feedback mechanisms and service optimization strategies.
• Support telemedicine coordination and digital health service access for diverse patient populations.

Administrative Intern – EpiC Project - FHI 360 - Abuja, Nigeria

(2021-02 - 2023-05)

• Supported financial tracking, procurement processes, vendor management, and logistical coordination within a USAID-funded project.
• Assisted in organizing high-level stakeholder meetings, technical workshops, and training sessions.
• Maintained documentation systems ensuring compliance with donor regulations and audit requirements.
• Contributed to asset management, shipment tracking, and administrative reporting systems.
• Strengthened internal workflow systems to improve operational efficiency and documentation accuracy.

Customer Service & Banking Operations Officer - Sterling Bank Plc - Nigeria

(2017 - 2021)

• Managed high-volume financial transactions with strict adherence to regulatory compliance and internal control policies.
• Delivered client-focused financial services, resolving complex account inquiries and operational issues.
• Conducted reconciliations, prepared financial summaries, and safeguarded confidential client information.
• Contributed to branch performance targets through effective customer relationship management.

Administrative Officer (NYSC) - Independent National Electoral Commission (INEC) - Nigeria

(2014 - 2015)

• Supported electoral operations through structured documentation management and logistical coordination.
• Assisted in data collation and reporting processes during national electoral activities.
• Contributed to compliance with administrative and operational procedures within a high-accountability environment.

Postgraduate Diploma (PGD) - Human Resource Management - University of Port Harcourt (2022)

Bachelor of Science (B.Sc.) - Sociology - Abia State University (2013)

Senior School Certificate - Federal Government Girls College, Umuahia (2009)