Restaurant Supervisor - The Place Restaurant
(2024-01 - 2025-03)
- Orchestrated daily front-of-house operations for a high-volume establishment, ensuring exceptional customer experiences
- Led and mentored a team of 12 service staff, reducing turnover by 30% through improved training and development programs
- Managed reservation systems and special event coordination, increasing private event bookings by 25%
- Addressed and resolved customer concerns with diplomacy, maintaining a 4.8/5 satisfaction rating
- Collaborated with kitchen management to enhance communication between front and back of house, resulting in decreased ticket times and improved food quality consistency
Junior Kitchen Production Accountant - The Place Restaurant
(2023-04 - 2024-01)
- Maintained detailed inventory tracking systems for all kitchen supplies and ingredients, reducing waste by 15%
- Prepared cost analysis reports for executive management, highlighting areas for potential savings
- Collaborated with kitchen staff to establish portion control standards, resulting in improved food cost percentages
- Reconciled daily production numbers with sales data to ensure accuracy in financial reporting
- Implemented new procurement procedures that streamlined ordering processes and improved vendor relationships
Field Sales Executive - MULTIPRO CONSUMER PRODUCTS LIMITED - Abuja, Nigeria
(2020-05 - 2023-03)
Leading FMCG distributor of Indomie, Power Oil, and other consumer staples across Nigeria
- Exceeded sales targets by 18% through strategic account management and new client acquisition
- Developed and maintained relationships with 75+ retail clients, resulting in 30% increase in repeat business
- Implemented territory-specific sales strategies that increased market penetration by 22% in 12 months
- Conducted comprehensive market analysis to identify trends and opportunities, contributing to successful product launches
- Maintained 97% accuracy in sales reporting and inventory management
Customer Service Assistant/Cashier - IC WORLD EMPORIA CENTER - Gwaripa, Nigeria
(2019-02 - 2020-04)
Multi-service retail business offering electronics, consumer goods, and financial services
- Managed daily cash transactions averaging ₦500,000 with 100% accuracy and zero discrepancies
- Processed customer payments, reconciled accounts, and generated end-of-day financial reports
- Developed a streamlined inventory tracking system that reduced stock discrepancies by 35%
- Provided exceptional customer service to 70+ daily clients, maintaining a 95% satisfaction rating
- Trained and mentored 4 new team members on POS systems and customer service protocols
