John Fajobi

To pursue a career with a reputable organization offering a challenging work environment, which afford me the opportunity to utilize the organization state of the art facilities to demonstrate my knowledge in telecommunications, network management, server deployment and storage management as IT Infrastructure and telecommunications Engineer.

Engineering Manager - Pinasatel Limited

(2024-01 - 2026-12)

• Manage IT Infrastructure
• Oversee computers, servers, networks, internet systems, and software
• Ensure systems are available and functioning properly
• Supervise backups and disaster recovery systems
• Lead IT Team and Support Staff
• Supervise IT officers, technicians, engineers, and support staff
• Assign duties and monitor performance
• Train staff on new systems and technologies
• Implement security policies
• Protect company data from cyber threats
• Manage antivirus, firewalls, access control, and security updates
• Prepare IT budgets
• Approve purchases of hardware/software
• Reduce technology costs while improving efficiency
• Plan and execute IT projects
• Oversee installation of new systems
• Coordinate software upgrades and migrations
• Work with external vendors and service providers
• Negotiate contracts for software, internet, equipment, and support services
• Create rules for system usage
• Ensure compliance with company procedures
• Manage IT documentation
• Handle major technical issues
• Ensure quick recovery during outages
• Escalate and resolve critical problems
• Match technology investments with company goals
• Recommend systems that improve productivity
• Ensure compliance with industry regulations
• Manage audit requirements and system risk

M365 Technical Support Engineer - Upworks Ltd - Lagos

(2022-01 - 2024-12)

• Worked with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization
• Assisted with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials and documentation and platforms
• Provided 1st/2nd Line technical support for M365 to end-users including usability support for M365 products and components
• Provided continuous development of the Microsoft 365 core platform, including identifying, evaluating, and deploying new platform capabilities, processes, and solutions to meet stakeholder demands and to enable productivity of end-users
• Delivered operational service excellence alongside direct end-user/customer support and communication
• Stayed up to date with new and upcoming technologies and developments for Microsoft 365
• Assisted with monitoring administering M365 Security & Compliance tools
• Liaison with the M365 Premier Support team and other external support teams, when appropriate
• Promoted and assisted with the adoption of changes
• Security Incident Management in conjunction with our Global Security operating centre
• Assisted fully exploit the M365 Platform to leverage increased business value
• General support for all Office365 and related services (e.g. Exchange, Active Directory, SharePoint, OneDrive, Skype for Business
• Provided technical user support for incidents escalated from the help-desk and resolve system / application issues
• Explored ways to scale Microsoft's offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations
• Worked with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released
• Assisted with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed
• Offerred technical support on Microsoft Power BI platform to staff in the organization
• Designed test scenarios/cases for Office 365 (Teams, Exchange, SharePoint, DMS), Microsoft Office, Microsoft Windows 10, and other digital workplace solutions
• Developed testing scopes and schedules for projects
• Collaborated regularly with internal and external stakeholders to meet project objectives
• Provided regular status updates regarding accomplishments, top priorities, and risks/issues
• Provided hands-on technical expertise, develop documentation and provide training for other members of your team

IT Infrastructure Engineer - Coniah System Supports Limited - Lagos

(2020-01 - 2023-12)

Duty Post: Custodian Insurance Limited, Head Office.

• Configured and managed Sophos, TP-link Access points for staff device connections to network services
• Served as the primary contact for IT related issues to end users in company and manage IT serviced management helpdesk
• Provided first-level and second-level support on all IT related issues and escalate more technical problems to IT Manager
• Ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and IT teams
• Provided support services for Microsoft related technologies: Azure AD, Windows 2012-2019, Windows 10, MS Office 365, SharePoint, Exchange, OneDrive, Microsoft clustering and Teams
• Communicated resolution of faults to end-user/ fault/request initiator
• Logged all requests/ issues unto the service center database and perform regular trend analysis of issues and requests
• Using AnyDesk or other RM software to remote connect to desktop computer systems and laptops to resolve staff issues
• Provided input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback
• Administered internal customer satisfaction surveys
• Managed various Servers ; Application, files servers
• Prepared and submit periodic management reports to the IT Manager
• Implemented, configured, and supported of computing platforms such as authentication, files and application servers, computer workstations, LAN switches, routers, firewalls, endpoint solutions, backup solutions, Microsoft Windows operating systems, disaster recovery and storage
• Ensure that availability targets for infrastructure platforms are aligned with overall service targets
• Contributed relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people
• Provide out of hours support and guidance to the infrastructure platform support team as needed
• Identified new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack
• Followed company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services
• Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements
• Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date
• Implementation, installation, configuration and maintenance of In-cloud and On-Prem servers and other networking infrastructure
• Analyzed computer network requirements and planning configuration
• Allocated IP address, VLAN assignments, switch port assignments
• Handled projects for new offices & data center structured cabling solution
• Installed and validate servers, network infrastructure, and supporting hardware in a mission critical data center i.e Rack/Cable/Switch/Power/Cooling Systems
• Installed server and workstations at clients' office and providing training
• Resolved issues related to Windows, network connectivity, as well as problems associated with software and hardware errors
• Designed, constructed, and scaled sound infrastructure from the base
• Installated different network products (TP-Link, D-Link, Sophos, Systmax, Cisco Switches). Understanding of the various networking technologies, practices & customer requirements in designing the server & cable room layouts, backbone & horizontal cabling, cross connectivity
• Installed & configured Switches & Routers
• Troubleshooting of LAN connectivity
• Routing & remote access configuration (VPN, & NAT)
• Good knowledge about implementation of TCP/IP, DNS, DHCP, & WINS
• Proficient in troubleshooting of the system LAN
• Performed continuous research on current and emerging infrastructure technologies and tools
• Performed hands-on fixes, including software/hardware install and upgrade, implementing backup solutions and configuring systems and applications
• Provided escalated support services for virtualization technologies: VMware vSphere, Microsoft Hyper-V, etc.

Laboratory Instrumentation Engineer - Danbol Tech Ltd

(2012-01 - 2020-12)

• Provided on-site calibration services for all the instrumentation achieving high levels of customer satisfaction
• Responded to field service calls for acceptance testin

Bachelor of Science - Electrical & Electronic Engineering - University of Ibadan (2002-01)

West Africa School Certificate Examination (WAEC) - Orisigun High School (1995-01)

First School Leaving Certificate - Baptist Primary School (1986-01)