John Isama

Autonomous and outcome-driven Technical Solutions Engineer with 8+ years of expertise (3+ specialized in high-level engineering) bridging the gap between System Infrastructure, Backend Development (Laravel), and Data Analytics. Proven track record of replacing high-cost proprietary platforms with bespoke automated solutions, saving over ₦15,000,000 annually in operational and hardware costs. Expert at "detective work", troubleshooting complex system failures and architecting the code-based infrastructure to prevent them.

IT Support & Software Developer - Misterich Limited - Abuja

(2018-01 - 2026-01)

• Architected and deployed "PayKiosk Cloud," a custom Laravel-based monitoring and vending system that eliminated reliance on third-party platforms, yielding ₦2.3M in annual recurring savings.
• Re-engineered kiosk infrastructure by designing custom CPU configurations, slashing proprietary hardware costs by ₦13M while significantly improving system scalability.
• Developed an automated reconciliation engine using Laravel Scheduler, replacing manual sales tracking with real-time performance dashboards in Power BI.
• Optimized self-service uptime through advanced cross-platform (Windows/Linux) troubleshooting and custom structured data capture for proactive maintenance.

System Engineer - GS-Tech Services - Zaria

(2016-01 - 2017-01)

• Built and deployed a Church Management System (PHP/MySQL) to digitize finances and operations for 300+ members, reducing administrative manual labor by 40%.
• Resolved 500+ technical incidents in a high-volume environment, maintaining 99.9% system reliability through expert hardware and software troubleshooting.

B.Sc. - Computer Science - Benue State University

Diploma - Data Analytics - Baze University, Abuja (2024-01)