Store Keeper at Fislife Electronic Store (2023-01 – Present)
- Receive deliveries from suppliers
- Check goods against waybill/invoice for quantity, quality, and damage
- Report shortages, excess, or damaged items immediately
- Store items properly by product and model number
- Arrange stock neatly on shelves/pallets for easy access and to prevent damage
- Ensure flammable, or fragile goods are stored safely
- Update bin cards, stock cards, and store ledger for every movement
- Use inventory software like SAP, Sage, or QuickBooks if company has it
- Prepare GRN (Goods Received Note) and SRN (Store Requisition Note)
- Release items only with approved requisition from authorized staff
- Ensure quantities issued match what's on the request form
- Keep signatures/proof of who collected what, when
- Do regular stock counts: daily, weekly, monthly
- Investigate discrepancies between physical stock and records
- Monitor stock levels and raise re-order alerts to avoid stock-outs
- Identify slow-moving, or obsolete stock and report it
- Keep the store clean, dry, and pest-free
- Follow fire safety and security procedures. Lock up and control access
- Prevent theft, pilferage, and damage
- Prepare daily/weekly/monthly stock reports for management
- Report losses, damages, and variances
- Assist during audits
Verification Officer at Gemstone Micro Finance Bank (2019-01 – 2022-12)
Executed end-to-end KYC/AML/CFT verification for retail and SME customers, validating BVN, NIN, IDs, and utility bills to ensure CBN compliance.
- Conducted physical and digital address verification via field visits, geo-tagged photos, and third-party confirmation to authenticate customer locations
- Verified employment letters, salary slips, CAC documents, and bank statements; detected forged/altered documents to prevent fraudulent loan disbursements
- Carried out loan and account opening verification by assessing business premises, lifestyle/income consistency, and preparing detailed reports with Recommend/Not Recommend verdicts
- Cross-checked applicant data with credit bureaus including CRC, FirstCentral, and CreditRegistry, flagging high-risk profiles to Risk/Fraud Unit
- Maintained 24-48hr TAT on all assigned cases while ensuring accuracy, data confidentiality, and full NDPR compliance
- Completed verification forms and uploaded supporting evidence on bank systems; attended to audit queries with zero infractions
- Reduced potential fraud exposure by identifying and escalating suspicious applications, contributing to improved portfolio quality and lower NPL rates
- Achieved 98%+ accuracy rate across 150+ monthly verifications while covering multiple LGAs within state and Inter State
- Trained 2 new field verification officers on CBN KYC guidelines and effective interrogation techniques
Canverser Team Lead at MTN Momo Payment Service Bank (2018-01 – 2019-12)
- Led and supervised a team of 8–15 field canvassers/agents to drive daily customer acquisition, product sign-ups, and brand awareness across assigned territories
- Planned daily routes and assigned locations to team members, ensuring 100% territory coverage and optimal use of time/resources
- Trained new canvassers on pitch delivery, objection handling, KYC documentation, and compliance with company/regulatory standards
- Monitored individual and team performance against KPIs: daily sign-ups, conversion rate, and quality of leads; provided real-time coaching to underperformers
- Conducted daily morning briefings and evening debriefs to set targets, review results, share feedback, and address field challenges
- Verified all customer forms, IDs, and data captured by team before submission to eliminate errors, fraud, and rejected applications
- Resolved escalated customer complaints and difficult field situations to protect company reputation and maintain team morale
- Tracked and reported daily/weekly team performance using Excel/Google Sheets; achieved 120% of monthly acquisition target for 3 consecutive months
- Managed team logistics including transport, T-shirts, flyers, and devices; ensured proper usage and accountability for all company assets
- Acted as liaison between field team and management, communicating market feedback, competitor activity, and operational challenge
- Supervised 10+ field agents to achieve daily customer sign-up and product activation targets across Abuja
- Trained team on sales pitch, KYC compliance, and data capture; maintained 95% form approval rate
- Tracked KPIs, resolved field issues, and reported performance, consistently exceeding monthly targets by 20%
