Joseph Afolayan

Detail-oriented and adaptable remote professional with experience in customer support, CRM operations, client engagement, administrative support, and digital communication. Skilled in handling customer inquiries, coordinating tasks independently, managing records, and supporting business operations in fast-paced environments. Strong communication, organization, and problem-solving abilities with interest in remote customer support, virtual assistance, AI annotation, data entry, and operations support roles.

Customer Support & CRM Specialist at ISON Xperiences (2025-01 – 2026-01)

• Managed high-volume customer interactions across phone and digital support channels.
• Resolved customer complaints while maintaining service quality targets.
• Used CRM tools to document interactions and track issue resolution.
• Worked independently and collaboratively in target-driven environments.
• Assisted customers with inquiries, account support, and escalations.

Real Estate Sales & Client Support at Excellent Homes and Investment (2024-01 – 2024-12)

• Assisted clients with property inquiries and follow-ups.
• Managed customer communication and lead tracking.
• Supported client engagement and digital marketing activities.
• Coordinated appointment scheduling and client inspections.
• Maintained professional relationships with prospective clients.

Farm Manager / Operations Assistant at Oyegold Farms (2023-01 – 2024-12)

• Managed operational activities and daily coordination tasks.
• Maintained records and monitored productivity improvements.
• Coordinated resources and supported administrative processes.
• Worked independently to ensure smooth operational workflow.

Writer & Publishing Assistant at Wing It and Live It (2023-01 – 2023-12)

• Assisted with content writing, editing, and publishing support.
• Conducted internet research and organized publishing materials.
• Supported digital publishing and content management activities.

Bachelor of Science (B.Sc.) in Business Education – University of Ilorin (2022-01)