Joseph Akighir

IT professional with over 8 years of progressive experience in ICT infrastructure administration, Microsoft 365/Azure systems support, IT service management, and Cybersquatting within NGO and international development environments. Skilled in administering LAN/WAN/Wi-Fi/VPN networks, configuring routers, switches and firewalls, and supporting Microsoft Entra ID/Active Directory IAM, endpoint protection and MFA. Proven track record delivering ICT support to field and programme operations, managing IT assets register documentation tracking and IT vendor management by ensuring service levels SLA across multi-sites, Certified in Cybersquatting (ISC2) and Project Management in Global Health Certification

Information Technology Consultant - Achieving Health Nigeria Initiative (AHNI) - Anambra State, Nigeria

(2024-03 - 2025-12)

• Administer, monitor and troubleshoot 4 network infrastructure and over 200 computer hardware, peripherals and standard office equipment, ensuring high system availability.
• Provide onsite and remote technical support to 100 plus Staff and end users, diagnosing and resolving hardware, software and connectivity issues within agreed service levels.
• Maintain an incident database, log and track all user calls, and escalate recurring or major issues in line with IT service-management procedures.
• Install, configure and maintain hardware/software, and organize more 2000 ICT asset and inventory records for accurate life cycle tracking.
• Support about 120 virtual and hybrid meetings via MS Teams and Zoom, and coordinate with vendors on ICT equipment sourcing and supply.
• Perform routine preventive maintenance on 70 health facilities solar system, 150 Laptop system backups, office printers maintenance and other administrative/technical tasks .
• Resolve more than 200 Staff and Consultants in various units on email related issues using Azure portal

Information Technology Officer (Temporary) - Achieving Health Nigeria Initiative (AHNI) - Anambra State, Nigeria

(2023-09 - 2023-12)

• Monitored and operated about 150 computer hardware and peripherals, and installed/configured hardware and software across 700 Staff and volunteers and 70 health facilities in Anambra State.
• Performed routine maintenance and organized about 150 computer files, hardware and software inventories for accurate backup and asset tracking.
• Provided technical support to more than 1500 end users, diagnosing and resolving computer and system problems promptly.
• I spearhead the close out of NAHI HIV/AIDS project were more than 160 laptops and desktops were retrieved from Staff and some health facilities, 94 tracking phones and documentation of about 70 solar systems across health facilities in the Asset register
• Prepare more than 60 purchase requests across various units and I ensure quality supply of those items Procured.

Information Technology Support Lead - Excellence Community Education Welfare Scheme (ECEWS) - Osun State, Nigeria

(2023-03 - 2023-08)

• Supervised about 40 solar inverter installations and IT device troubleshooting across five cluster offices, supporting ICT power resilience.
• Delivered technical support and preventive maintenance for 80 computer hardware, software and IT office equipment.
• Maintained inventories of more than 1600 IT hardware/software assets and coordinated resolution of user-reported technical issues.

System Administrator - Family Health International (FHI360) - Abuja, Nigeria

(2022-07 - 2023-02)

• Conducted network troubleshooting and monitored infrastructure via the Cisco Meraki Dashboard to maintain uptime and performance at FHI360 Country Office
• Handled global more than 200 IT service-desk tickets, maintaining accurate technical documentation and resolution records.
• Installed, configured and maintained hardware/software, and performed routine equipment maintenance across the office.
• Provided at least 200 end-user technical support, diagnosing and resolving hardware, software and network-related problems.

IT Support Intern - Achieving Health Nigeria Initiative (AHNI) - Anambra State, Nigeria

(2021-03 - 2022-07)

• Assisted in troubleshooting 70 solar inverters and IT devices, supporting continuity of ICT power and equipment operations.
• Supported 120 Laptop hardware/software installation, configuration, routine maintenance and technical end-user support.
• Work with IT Officer on Azure portal to resolve about 80 Staff email login issues

Computer Networking Instructor - EL Academy - Abuja, Nigeria

(2018-06 - 2020-12)

• Taught Microsoft Office applications, networking fundamentals and system troubleshooting to students.
• Designed and supported computer networks for small to medium businesses, applying practical infrastructure skills.

Cisco Academy Instructor - BlueString Limited - Kano, Nigeria

(2014-07 - 2018-03)

• Delivered training on routing, switching, PC maintenance and network troubleshooting for certification candidates.
• Maintained and repaired computer systems to support ongoing training-lab operations.

Computer Instructor - Rochas Foundation College - Kano, Nigeria

(2007-03 - 2014-06)

• Educated students on computer fundamentals, networking concepts and Microsoft Office applications.
• Managed the school's LAN infrastructure and performed regular network maintenance.

Postgraduate Diploma (PGD) - Electrical Engineering - Bayero University, Kano (2006 - 2006)

Bachelor of Engineering (B.Engr.) - Electrical Engineering - Ahmadu Bello University, Zaria (2002 - 2002)