Joshua Etoh

As a trained customer service personnel, I interact with customers on behalf of the company. I ensure customers are satisfied in order to maintain a long lasting relationship with them. I provide information about the company's products and services as well as improve communication methods among team members which will help attract more clients and maintain our retained clients.

Office Assistance / Operator at Salem Graphics (2014 – 2014)

• Identify customers' needs and expectations in order to deliver service requests.
• Prepare and maintain the ongoing promos and benefits for customers.
• Ensures the customer receives an effective service by being efficient, knowledgeable and consistent in delivery.
• Responsible for attending to all enquiry calls related to Graphics Cleaning.

Store Keeper / Furniture Making at Mr. Edo Furniture (2018 – 2018)

• Create accounts with details provided by Customer.
• Maintain accounts when necessary.
• Assist the Furniture hall in order to reduce pressure on both colleagues and customers as well.

Manager / Driver at Vinjane Farm Nig Ltd. (2020 – 2020)

• Provide all the information regarding the Farm products to customers.
• Attend to work with customers.
• Receive and make calls to customers.

Self-Employee at De-Emperor Phones and Accessories Shop (2025 – Present)

• Receive calls from customers that need to make enquiry About Phones and Accessories.
• Escalate issues to other departments when necessary.
• Rendering Customer Services.

First School Certificate Examination – Umunam Primary School (2007)

Secondary School Leaving Certificate – Baptist High School Umuohie Ngor (2013)

B.sc ED in Political Science – Alvan Ikoku Federal College Of Education (2020)