Joy Lucky

Detail-oriented and proactive HR/Admin Assistant with hands-on experience in employee records management, HR operations, and administrative support within a structured organization. Skilled in using HR systems to maintain accurate staff data, support recruitment processes, and ensure smooth office operations. Passionate about building a career in human resources and contributing to organizational efficiency.

HR/Admin Assistant at Simba Group (2025-03 – Present)

HR/Admin Assistant managing employee records and coordinating HR operations

• Managed and updated employee records using HRIS (Simba 360)
• Maintained accurate staff documentation and filing systems
• Supported recruitment and onboarding processes
• Assisted in coordinating HR and administrative activities
• Monitored office facilities (workspace, lighting, furniture, restrooms) to ensure a conducive working environment
• Provided administrative support across departments
• Ensured proper record keeping and data entry for HR operations

Online Store Manager at Glee Online Store (2024-04 – 2024-02)

Managed day-to-day operations of online store and customer service team

• Managed day-to-day operations of the online store, ensuring a seamless shopping experience for customers
• Supervised and trained a team of customer service representatives to provide exceptional service and support
• Monitored inventory levels, coordinated with suppliers, and managed restocking to ensure product availability
• Analyzed sales data and customer feedback to identify trends, optimize product offerings, and improve overall store performance

Product Promoter at EXP Marketing Agency (2023-08 – 2023-12)

Promoted and demonstrated products to customers in retail settings

• Effectively demonstrated and promoted various products to potential customers, enhancing product visibility and sales
• Provided detailed information and answered customer inquiries about product features, benefits, and usage
• Organized and set up promotional displays and booths in retail settings to attract customer attention
• Distributed product samples and promotional materials to increase customer engagement and interest
• Collected customer feedback and reported insights to the marketing team to improve promotional strategies
• Maintained a clean and organized promotion area, ensuring an inviting and professional presentation
• Collaborated with lounge, club, and bar management and staff to coordinate promotional activities and optimize product placement
• Managed a database of promotional campaign responses, recording customer feedback, inquiries, and leads for follow-up by the sales team

Customer Service Representative at Torima Technology Limited (2018-02 – 2022-11)

Provided customer support and administrative assistance

• Provided administrative support to the management team
• Regular update of social media platform
• Business development support
• Developed and integrated with other teams
• Customer support - Assisted in technical pre-sales activities such as presentation

Teaching Staff (NYSC) at Divine Providence Group of School (2017-01 – 2017-12)

Taught students and oversaw examination processes

• Overseeing setting of examination questions
• Responsible for educating students in subjects such as government, civil education, and CRK
• Counsel of students on personal and educational goals
• Parents/students' relationships management

Shop Attendant at Mama B Supermarket (2015-12 – 2017-01)

Assisted customers and managed inventory in supermarket

• Customer's relationship (Assisting shoppers to find items)
• Reconciliation of accounts/stocks with customers and clients
• Resolving issues that may arise during shopping
• Restocking the shelves with items
• Stocktaking of items in the shelf and store

Receptionist at Spring Garden Hotel (2010-07 – 2010-09)

Handled guest check-in and reservations at hotel

• Welcoming and checking in guests
• Greeted guests warmly and created a positive first impression
• Reservation Management: Took, updated, and confirmed room reservations
• Customer Service: Responded to guest inquiries, requests, and complaints in a professional and timely manner
• Handling Payments: Processed payments, issued receipts, and managed billing accurately
• Record Keeping: Maintained guest records, booking information, and reports accurately
• Interfaced with the account department on reconciliation of accounts/payment

Certificate in Modern Human Resource Management – Recruitment & Selection – Alison Online Learning (2025-08 – 2025-08)

Certificate in Fundamentals of Human Resources – Alison Online Learning (2025-04 – 2025-04)

B.A in General Studies – Delta State University, Abraka (2012-01 – 2015-09)

Senior Secondary Certificate Examination – St.

Charles

Group of Schools, Warri (2005-01 – 2010-06)