HR/Admin Assistant at Simba Group (2025-03 – Present)
HR/Admin Assistant managing employee records and coordinating HR operations
- Managed and updated employee records using HRIS (Simba 360)
- Maintained accurate staff documentation and filing systems
- Supported recruitment and onboarding processes
- Assisted in coordinating HR and administrative activities
- Monitored office facilities (workspace, lighting, furniture, restrooms) to ensure a conducive working environment
- Provided administrative support across departments
- Ensured proper record keeping and data entry for HR operations
Online Store Manager at Glee Online Store (2024-04 – 2024-02)
Managed day-to-day operations of online store and customer service team
- Managed day-to-day operations of the online store, ensuring a seamless shopping experience for customers
- Supervised and trained a team of customer service representatives to provide exceptional service and support
- Monitored inventory levels, coordinated with suppliers, and managed restocking to ensure product availability
- Analyzed sales data and customer feedback to identify trends, optimize product offerings, and improve overall store performance
Product Promoter at EXP Marketing Agency (2023-08 – 2023-12)
Promoted and demonstrated products to customers in retail settings
- Effectively demonstrated and promoted various products to potential customers, enhancing product visibility and sales
- Provided detailed information and answered customer inquiries about product features, benefits, and usage
- Organized and set up promotional displays and booths in retail settings to attract customer attention
- Distributed product samples and promotional materials to increase customer engagement and interest
- Collected customer feedback and reported insights to the marketing team to improve promotional strategies
- Maintained a clean and organized promotion area, ensuring an inviting and professional presentation
- Collaborated with lounge, club, and bar management and staff to coordinate promotional activities and optimize product placement
- Managed a database of promotional campaign responses, recording customer feedback, inquiries, and leads for follow-up by the sales team
Customer Service Representative at Torima Technology Limited (2018-02 – 2022-11)
Provided customer support and administrative assistance
- Provided administrative support to the management team
- Regular update of social media platform
- Business development support
- Developed and integrated with other teams
- Customer support - Assisted in technical pre-sales activities such as presentation
Teaching Staff (NYSC) at Divine Providence Group of School (2017-01 – 2017-12)
Taught students and oversaw examination processes
- Overseeing setting of examination questions
- Responsible for educating students in subjects such as government, civil education, and CRK
- Counsel of students on personal and educational goals
- Parents/students' relationships management
Shop Attendant at Mama B Supermarket (2015-12 – 2017-01)
Assisted customers and managed inventory in supermarket
- Customer's relationship (Assisting shoppers to find items)
- Reconciliation of accounts/stocks with customers and clients
- Resolving issues that may arise during shopping
- Restocking the shelves with items
- Stocktaking of items in the shelf and store
Receptionist at Spring Garden Hotel (2010-07 – 2010-09)
Handled guest check-in and reservations at hotel
- Welcoming and checking in guests
- Greeted guests warmly and created a positive first impression
- Reservation Management: Took, updated, and confirmed room reservations
- Customer Service: Responded to guest inquiries, requests, and complaints in a professional and timely manner
- Handling Payments: Processed payments, issued receipts, and managed billing accurately
- Record Keeping: Maintained guest records, booking information, and reports accurately
- Interfaced with the account department on reconciliation of accounts/payment
