Joy Onwugbufor

I am accustomed to forgoing strong relationship with people, develop partnerships, and increasing performance through creative strategies. The major contributor to this success is my skill as a problem solver and a persuasive communicator. I equally work well in a team oriented and self directed environment and find challenges stimulating.

In addition to my experience and energy, I bring to the position an extensive professionalism that will be used to make a valuable contribution towards the company goals.

In my previous role, I have leverage my skills to meet and exceed expectations, I would like to do the same as a member of your team. I welcome an opportunity to meet with you to learn more about the position and discuss my qualifications and candidacy.

I work as a customer care representative for accessbank. My job responsibilities includes managing data base of customer’s in customer relation manager ( CRM ), managed over customer's interactions via all platforms (inbound), anticipating and resolving all complaints, requests and enquiries.

Assist customer with issues related to complaints, enquiry and request. •

Delivered 90% FCR (first contact resolution) within agreed TAT and SLA, coordinated activities of customer-facing channels as regards service delivery and customer experience.

Responding, resolving and following up with enquiries, requests and complaints on D.Ms and Timelines via the company's social media platforms (Twitter, Instagram and Facebook) in a timely manner

Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Good knowledge of core banking applications (FIMI, SIEBEL, TWCMS, E-gain, Infopool, TH, Card system, ATM dispense error portal, M-banker, EntrustGuard, Vanso, CRM) and products (debit and credit cards inclusive).

Master Of Arts (M.A) in History and Diplomacy

LAGOS STATE UNIVERSITY [Ojo, Lagos State]