Joy Potoki

A motivated and detail-oriented Human Resources Management professional with a background in Guidance and Counselling and a strong interest in people management, employee relations, organizational effectiveness & learning development. Demonstrates effective communication to dynamic organization.

Customer Service Representative - Landnest Homes & Properties - Nigeria

(2026-02 - 2026-08)

• Managed Clients inquiries and provided timely, professional responses through appropriate communication channels.
• Prepared, reviewed and maintained clients documents, receipts and related documents with attention to accuracy.
• Collaborated with internal teams to ensure smooth client service delivery and accurate documentation
• Participated in onboarding and training activities, gaining practical experience in workplace procedures, teamwork and organizational communication.
• Maintained organized records and supported administrative activities within the team.
• Demonstrated empathy, confidentiality, professionalism and strong interpersonal skills within colleagues.

Bachelor of Education - Guidance and Counselling - University of Ibadan (2019 - 2024)