Joy Sugar

Dedicated and customer-focused professional seeking to leverage strong communication and interpersonal skills in a dynamic organization. Committed to delivering excellent customer service, resolving client issues promptly, and contributing positively to the overall customer experience. Eager to grow professionally while supporting organizational goals through effective problem-solving, teamwork, and a proactive attitude.

Customer Care Representative - Golden Cosmetics - Rumuodara, Port Harcourt, Rivers State

(2022-01 - 2025-01)

• Delivered prompt, courteous, and efficient responses to customer inquiries via phone, email, and in-person interactions.
• Assisted customers with product information, order placements, returns, and complaints resolution to ensure high satisfaction levels.
• Maintained accurate customer records and updated databases with relevant information.
• Collaborated with sales and logistics teams to ensure timely delivery and availability of products.
• Handled feedback and escalated complex issues to management for swift resolution.
• Promoted company products and services to customers, contributing to increased sales and brand loyalty.

National Diploma - Public Administration - Captain Elechi Amadi Polytechnic, Ruuola, Rivers State (2021-01 - 2023-01)

Senior School Certificate Examination (SSCE) - Lily International School, Oyigbo, Rivers State (2013-01 - 2019-01)