Joy Vivian

Compassionate and dedicated professional with strong interpersonal and caregiving skills, seeking to transition into a rewarding role in Health and Social Care. Having recently completed the Level 2 / Level 3 Diploma in Health and Social Care, eager to apply training, placement experience, and transferable skills in communication, empathy, and teamwork to provide high-quality person-centred care. Particularly passionate about supporting vulnerable individuals and promoting dignity, independence, and wellbeing.

Health and Social Care Placement - Edsensia - Lagos

(2024-01)

• Assisted patients with personal care such as bathing, dressing, and grooming.
• Helped patients with feeding and mobility.
• Monitored and reported changes in patients' condition.
• Maintained cleanliness and infection prevention standards.
• Treated patients with dignity, respect, and compassion.
• Worked effectively as part of the healthcare team.
• Regional team achieved over #100million in revenue in a year for the first time ever
• Improved client relationships and increased sales through the organisation and implementation of various company-led lunch initiatives
• Increased annual profit margin by over 5% on previous year
• 18% increase in business renewals

Team Leader - Edsensia Health and Social Care Placement - Lagos

(2022-05 - 2024-12)

• Assisted patients with personal care such as bathing, dressing, and grooming.
• Helped patients with feeding and mobility.
• Monitored and reported changes in patients' condition.
• Maintained cleanliness and infection prevention standards.
• Treated patients with dignity, respect, and compassion.
• Worked effectively as part of the healthcare team.
• Consistently achieved team targets, reaching 150% revenue against plan during whole period of employment
• Organised the company Christmas party on an annual basis, which helped to boost staff morale by X%.
• Designed and implemented a quarterly team building event in order to improve communication, relationships, and goal alignment.
• Brought in a number of major new clients, including companies X, Y and Z
• Attended a number of client meetings to ensure excellent account management was maintained
• Provided training, support and call coaching for new starters, as well as my own team members
• Extensively improved product knowledge, leading me to become the Sales Trainer for the whole South East region

Health Care Assistant - Edsensia Health and Social Care Placement - Lagos

(2011-07 - 2015-05)

• Hit my revenue targets for twelve consecutive periods
• Brought in #2,000,000 worth of new business during my time of employment
• Provided excellent account management to all clients, resulting in numerous testimonials
• Named Sales Executive of the Period on three separate occasions

Placement / Volunteer Experience

• Provided daily personal care and emotional support to service users
• Assisted with meal preparation, medication reminders and mobility support
• Maintained accurate care records and contributed to care plan reviews
• Supported service users with dementia, learning disabilities or elderly care
• Worked closely with registered nurses and care coordinators
• Promoted independence and dignity in line with person-centred values

A-levels - Biology, Mathematics, Sport Science - Marymag College (2009-09 - 2011-06)

GCSEs - 10 subjects including Maths and English - Marymag College (2004-09 - 2009-06)