Judith Omotoke

Dedicated and detail-oriented Customer Experience with a background in Mass Communication. Skilled in professional communication, record keeping and maintaining positive customer relationships. Passionate about contributing to organizational efficiency, service excellence, and organizational growth.

Cashier - NB SUPERMARKET - Ilorin, Kwara State

(2022-01 - 2023-12)

• Processed customer transactions, efficiently and accurately.
• Assisted customers with enquiries, complaints and product recommendations.
• Managed cash handling and reconciled daily sales report.
• Maintained a friendly and professional attitude to enhance customer experience.

Telesales Agent - Ison Experience - Ilorin, Kwara State

(2025-01 - 2026-12)

• Conducted outbound calls to promote product and services
• Gained vital experience in handling customers objections, and providing timely solution
• Developed strong communication skills working with diverse customers
• Guide customers through diagnostic procedures to resolve issues over the phone
• Provided feedback to management, in order improve service delivery

Internship - RADIO KWARA - Ilorin, Kwara State

(2020-01 - 2021-12)

• Anchored radio news segments, delivering clear and engaging broadcasts to wide audience.
• Participated in content creation and scriptwriting for news and programs.
• Produced and recorded a promotional jingle for a church, demonstrating creativity and voice modulation skills.
• Assisted in studio operations and supported live broadcast sessions.

Higher National Diploma (HND) - Mass Communication - KWARA STATE POLYTECHNIC (2020-01 - 2025-12)

Senior School Certificate Examination - CHERUBIM AND SERAPHIM COLLEGE (2013-01 - 2017-12)

First School Leaving Certificate - UNIQUE FOUNDATION (2007-01 - 2013-12)