Jumoke

Administrative and customer service professional with years of experience across banking, administration, and education. Skilled in office administration, records management, customer relations, documentation, report preparation, and stakeholder engagement. Proven ability to maintain accurate records, coordinate administrative processes, provide excellent customer service, and support organizational objectives in fast-paced environments.

Proficient in Microsoft Office with strong organizational, communication, and problem-solving skills.

Firstmonie Sales Executive (Contract) at First Bank (2026-05 – Present)

• Prospected and onboarded agents while ensuring complete documentation and compliance with operational procedures.
• Built and maintained productive relationships with agents, providing timely support and resolving operational issues.
• Monitored agent activities, reactivated inactive agents, and prepared weekly and monthly performance reports.
• Promoted digital banking solutions and provided guidance on the effective use of banking platforms.
• Maintained accurate records and contributed to efficient service delivery.

Direct Sales Agent - Consumer Banking (Contract) at Ecobank (2025-11 – 2026-05)

• Opened and processed over 250 customer accounts while ensuring accurate documentation and KYC compliance.
• Assisted customers with banking services and maintained strong customer relationships.
• Conducted follow-up activities to improve customer satisfaction and service delivery.
• Generated business opportunities through customer engagement and referrals.
• Maintained customer records and prepared activity reports.

Marketing Officer - Retail Banking (Contract) at Guaranty Trust Bank (2021-07 – 2025-09)

• Prospected and onboarded over 500 retail and SME customers through relationship management and community engagement.
• Processed account opening documentation and maintained accurate customer records.
• Assisted customers with banking products and digital banking services.
• Ensured compliance with KYC requirements and internal policies.
• Prepared sales and customer activity reports while supporting branch operations and customer service initiatives.

Administrative Assistant at Afromed Limited (2020-11 – 2021-07)

• Managed customer inquiries and provided administrative support for daily office operations.
• Maintained accurate records, reports, invoices, and documentation.
• Coordinated vendor communication and inventory records.
• Supported office activities, improving workflow efficiency and record organization.

ICT Instructor (NYSC) at Reginers Destiny School (2019-11 – 2020-10)

• Trained over 100 students in Microsoft Office applications and digital literacy.
• Developed lesson materials and monitored students' learning progress.
• Maintained attendance and student performance records.

Administrative Assistant at RCIBC (2015-06 – 2017-12)

• Managed front desk operations and responded professionally to client inquiries.
• Maintained filing systems and organizational records.
• Coordinated meetings, schedules, and correspondence.
• Supported data entry, documentation, and general office administration.

Higher National Diploma in Library and Information Science – Federal Polytechnic Offa (2019)