Kadiri Dolapo

Customer-focused professional with experience in customer service, sales, project coordination, and client relationship management. Proven ability to resolve customer concerns, maintain strong client relationships, coordinate cross-functional activities, and support business operations in fast-paced environments. Skilled in customer engagement, complaint resolution, stakeholder communication, and administrative support.

Recognized for delivering exceptional service, managing multiple priorities effectively, and contributing to customer satisfaction and business growth.

Assistant Customer Operations Manager at Juniper Solution Limited (2022-02 – 2024-05)

• Coordinated service delivery activities to ensure timely execution of client-related projects and commitments.
• Acted as a key point of contact between clients, vendors, subcontractors, and internal teams to ensure smooth communication and service alignment.
• Managed project documentation, client records, invoices, and operational reports to support accurate tracking and accountability.
• Monitored service progress and provided regular updates on timelines, budgets, and deliverables to management and stakeholders.
• Supported client engagement by addressing service-related concerns and ensuring prompt resolution of issues impacting satisfaction.
• Coordinated site visits and service inspections to ensure compliance with quality standards, safety requirements, and client expectations.
• Collaborated with cross-functional teams to improve service delivery processes and enhance overall client experience.
• Assisted in identifying operational gaps and contributed to process improvements that strengthened service efficiency and reliability.

Sales Representative at Juniper Solution Limited (2021-02 – 2022-02)

• Identified new geographical locations and business opportunities for fiber and radio internet service expansion.
• Established and maintained relationships with property developers, facility managers, and corporate clients to promote internet solutions.
• Managed existing client accounts, encouraging service renewals and generating referrals through excellent customer engagement.
• Gathered and documented customer feedback, market trends, and client requirements to support service improvement initiatives.
• Provided tailored service recommendations based on customer needs, contributing to business growth and customer satisfaction.
• Collaborated with internal teams to ensure seamless service delivery and client onboarding.

Customer Service Representative at Poise Global Link (2014-06 – 2021-05)

• Handled customer inquiries, complaints, and service requests while maintaining a high standard of professionalism and responsiveness.
• Provided detailed information on company products, services, and programs to assist customers in making informed purchasing decisions.
• Managed customer complaints efficiently and ensured prompt resolution to enhance customer satisfaction.
• Maintained strong call-handling performance and turnaround times while delivering quality customer support.
• Assisted in generating sales opportunities by identifying customer needs and recommending suitable products and service upgrades.
• Successfully managed difficult customer interactions through active listening, empathy, and effective problem-solving techniques.
• Coordinated the timely handling and follow-up of customer requests to ensure service excellence.

English Language Teacher at Lagbedu Orile Community High School (2013-01 – 2013-12)

Bachelor of Art (B.A) in English and Performance Arts – Olabisi Onabanjo University