Kauthar Balogun

I'm a friendly and fast-working barista with 6+ years of experience working at busy chain cafes in Lagos. Skilled in customer service, coffee and food pairing, and inventory management. Knowledgeable on 30+ coffee varieties from around the world.

Barista & Team Lead

Cafe Neo, Victoria Island, Lagos.

July 2015– July 2020

Key Qualifications & Responsibilities

• Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
• Maintained a clean and professional appearance and dining area for guest satisfaction.
• Delivered excellent customer service and prompt food and beverage delivery.
• Washed dishes and restocked the bar line for continued fast service capabilities.

• Achieved a 99.3% guest satisfaction store over a 1-year period based on receipt surveys.
• Made a consistent 35% increase in sales in various outlets and closed the all time high sales ever made in a day.

Caffa House, Adeniyi Jones, Ikeja.

December 2020–May 2023

Key Qualifications & Responsibilities

• Greeted guests in a friendly manner as they entered the store and informed them about daily coffee specials.
• Took customer orders and entered them into the point-of-sale system.
• Created coffee and other beverages.

B. A Philosophy, University of Lagos, Nigeria