Keletso Fako

A motivated and personable individual with experience in customer service and hospitality. Possessing ability to make rational judgements and sharing good practice. Bold to identify areas that require improvement and optimization, with the vision to develop and implement successful action plans. Able to work alone or as part of the team. Builds and maintains positive working relationships with clients.

Intern - Avani Lesotho Hotel and Casino

(2024-08 - 2025-01)

• Greeting guests and checking them in and out.
• Answering phone calls and responding to inquiries.
• Assisting guests with requests and resolving issues.
• Providing information about hotel amenities and local attractions.
• Supporting staff with paperwork and data entry
• Maintaining records and filing documents
• Assisting in planning and organizing events or meetings
• Setting up and breaking down event spaces
• Helping in restaurants and bars, serving food and drinks
• Assisting with catering services for events
• Assisting with room inspections and inventory management
• Helping to ensure cleanliness and maintenance of public areas
• Helping to create marketing materials and presentations
• Gathering guest feedback and helping to implement improvements

Intern - Afriski Mountain Resort

(2024-03)

• Provide excellent customer service in the bar, restaurant, or during tourism activities.
• Ensure high standards of hygiene and tidiness in guest rooms, public areas, and facilities.
• Source, purchase, and manage supplies and equipment for various departments.
• Process cash and credit transactions accurately and efficiently.
• Conduct routine maintenance tasks and repairs to ensure facilities are in good condition.
• Cook and serve meals to high standards in the kitchen and restaurant.
• Supervise and guide guests during activities like abseiling, monster rolling, and paintball.
• Greet and check in guests, handle room bookings and reservations.
• Address guest inquiries, issues, and requests promptly, and professionally.
• Follow safety protocols and ensure guests' well-being during activities and stays.

Volunteer (housekeeping and Reception) - LP Guest House

(2022-10 - 2023-05)

• Clean and arrange guest rooms to high standards.
• Change and wash dirty bedding, towels, and linens.
• Wash and iron guests' clothing upon request.
• Dust and polish furniture, fixtures and fittings.
• Ensure all areas of the room are tidy and well-maintained
• Restock amenities and supplies in guest rooms.

Diploma - Hospitality Management - Lerotholi Polytechnic (2025)

Lesotho General Certificate of Secondary Education - Motsekuoa High School (2020)

Junior Certificate - Motsekuoa High School (2018)

Primary School Leaving Examinations - Motsekuoa Primary School (2015)