Branch Managerial Role - Ikorodu Division Microfinance Bank Limited - Ikorodu, Lagos
(2023-01)
- Setting the overall vision and strategic goals of the bank.
- Ensures the bank operates within the framework set by the CBN.
- Maintains proper corporate governance standards.
- Monitors profitability, liquidity, and the loan portfolio quality, to ensure full compliance with the regulators.
- Oversees internal audit and control systems.
- Builds a high-performing team and ensures efficient service delivery to customers.
Head of Operations, Cash Officer - Parallex Bank Limited
(2021-01 - 2023-12)
- Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
- Implementation of a robust KYC, CDD and EDD for managing risks associated with complex and high-risk customers, which helps to protect the financial institution from potential financial crimes while ensuring compliance with regulatory requirements.
- Implementing a comprehensive AML/CFT framework to foster a culture of compliance within the institution, thereby mitigating risks associated with money laundering and protects the integrity of the financial institution.
- Build and maintain relationships with high net-worth clientele.
- Keeping up with latest technological advancements, and leverage on technology to enhance operational processes for effective operations.
- Ensures that department activities are complaint with audit and risk management policies and regulations.
- PEP assessments which can help to mitigate risks associated with PEPS and comply with regulatory obligations.
- Understanding and meeting customer needs, knowing that effective service is priority to enhance customer experience and delight.
- Develop a culture within the team members, where there is quality and continuous improvement on all performance.
- Strong financial acumen to manage operations budget, to explain and report on variances between budget and actual cost development on a monthly and annual basis.
- Continuous process improvement for enhancing operational efficiency.
- Staying updated with banking regulations and compliance requirements, so as to adhere to relevant laws and regulations.
- Dispute processing, reconciliation and settlement.
Head of Operations - Parallex Microfinance bank Ltd.
(2019-01 - 2021-12)
- Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
- Implementation of a robust KYC, CDD and EDD for managing risks associated with complex and high-risk customers, which helps to protect the financial institution from potential financial crimes while ensuring compliance with regulatory requirements.
- Implementing a comprehensive AML/CFT framework to foster a culture of compliance within the institution, thereby mitigating risks associated with money laundering and protects the integrity of the financial institution.
- Build and maintain relationships with high net-worth clientele.
- Keeping up with latest technological advancements, and leverage on technology to enhance operational processes for effective operations.
- Ensures that department activities are complaint with audit and risk management policies and regulations.
- PEP assessments which can help to mitigate risks associated with PEPS and comply with regulatory obligations.
- Understanding and meeting customer needs, knowing that effective service is priority to enhance customer experience and delight.
- Develop a culture within the team members, where there is quality and continuous improvement on all performance.
- Strong financial acumen to manage operations budget, to explain and report on variances between budget and actual cost development on a monthly and annual basis.
- Continuous process improvement for enhancing operational efficiency.
- Staying updated with banking regulations and compliance requirements, so as to adhere to relevant laws and regulations.
- Dispute processing, reconciliation and settlement.
Cash Officer - Parallex Microfinance bank Ltd.
(2018-01 - 2019-12)
- Take responsibilities of effective functioning of the cash unit.
- Supply cash to the tellers as at when required during the day.
- Ensure that all the notes received are well sorted.
- Arrange for receipt/payment of bulk cash from customers.
- Generate and check related reports.
- Carry out verification of the cash holding in the cash boxes of the tellers and carry out cash verification.
- ATM cash handling and maintenance.
Customer Service Representative - Parallex Microfinance bank Ltd.
(2017-01 - 2018-12)
- Gain a comprehensive understanding of the bank's products and services to provide relevant adoption and technical recommendations on solutions and enhancements.
- Determine potential opportunities for additional services and identify areas for improvement.
- Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
- Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
- Treat customers request and instructions on their various accounts and ensure they are satisfied and delighted with services provided.
- Attend to customers' complaints, request, and instructions, enquires in a timely manner.
- Focus on customer success and retention-supporting an excellent customer experience.
- Responsible for the overall handling of customers' complaints and needs in the experience centres.
- Provide assistance on new customer's on boarding process, account maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.
- A sound knowledge of CRM systems and practices.
Funds Transfer Officer / Head, Central Clearing - Parallex Microfinance bank Ltd.
(2010-01 - 2016-12)
- Supervision of deposit/getting realization of outstation cheques through clearing.
- Supervising the processing of inter-bank transfer of funds.
- Deposit confirmation tracking.
- Efficient and effective deposit cheques and return cheques tracker management.
- Daily reconciliation of intra-branch accounts.
- Participates in development of unit's policies and procedures.
- Partners with loan servicing team to ensure that funding transactions are accurate and completed in a timely manner such as: wire transfers and other relevant transactions.
Account Officer - Suisse Assetplus Ltd.
(2008-01 - 2009-12)
- Ensure prompt and accurate recording and updating of account using Quick Books packages.
- Ensuring proper accounting in terms of value and timeliness.
- Keeping into accounts debit and credit notes.
- Reconciliation of accounts.
- Develop and implement accounting standards and procedures.
- Ensure uniform and best accounting practices.
