Kingsley

Dynamic and results-driven professional with extensive experience at Sundry Food Limited, excelling in performance monitoring and team leadership. Proven track record in enhancing customer service and operational efficiency, while fostering a collaborative environment. Adept at implementing quality assurance measures and driving revenue growth through strategic planning and attention to detail.

Team Lead Restaurant Operations at Sundry Food Limited (2021-10 – Present)

• Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
• Monitored team operations and workflow during busy periods, making adjustments to improve pace.
• Modeled exemplary behavior and standards to inspire staff members.
• Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions.
• Support restaurant Managers to run a profitable operations through proper inventory management and cost controls.

Quality Assurance Manager at Sundry Food Limited (2020-10 – 2021-10)

• Participated in design reviews to provide input on potential quality concerns or risks.
• Monitored production processes to ensure adherence to established quality standards.
• Prepared reports on quality assurance activities and findings for management review.
• Performed root cause analysis to identify underlying causes of identified issues or defects.

Restaurant Manager at Sundry Food Limited (2015-04 – 2020-10)

• Supervise, train and motivate staff.
• Ensure high-quality customer service, handle complains, resolve issues
• Manage inventory, supplies, and minimize waste.
• Control labour cost, food cost to maintain profitability
• Implement strategies for revenue growth.
• Monitor and improve food quality, service and overall customer experience
• Prepare weekly and monthly reports on sales, customer feedback.
• Resolve problems and conflicts in a timely and effective manner

Outlet Manager at Sammies Sensation Limited (2008-11 – 2015-04)

• Coordinate all operational activities of the outlet.
• Recruit and train staff members.
• Set targets and initiate strategies to achieve them.
• Plan and Manage inventory to ensure proper stocking.
• Train staff to boost excellent customer service and experience.
• Manage company assets and properties for optimal
• Create staff schedules, manage payroll and adequate staffing.
• Lead and motivate staff to achieve outlet goals.
• Manage food cost other expenses to be profitable.
• Ensure high quality food preparation, presentation and consistency.

Master of Science (M.Sc.) in Economics – Niger Delta University, Amasoma Bayelsa State (2026-07)

Post Graduate Diploma in Economics – University of Port Harcourt, Choba Port Harcourt (2011-05)

Bachelor of education in Economics – University of Port Harcourt, Choba Port Harcourt (2004-12)