Kingsley Chukwuma

IT Support Officer/ Specialist

Talent

Lagos, LagosMember since September 27, 2025

TCPWindows OSHelp DeskActive DirectoryCryptography FundamentalsTime managementLinux OSNetwork Topology

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TCPWindows OSHelp DeskActive DirectoryCryptography Fundamentals

About

Certified IT Support Officer and Specialist with a proven track record of maintaining local network infrastructure, troubleshooting complex enterprise endpoints, and securing digital workflows. Combines hands-on experience managing infrastructure stability and Computer-Based Testing configurations at Golden Foremost College with advanced technical training in Cisco networking and defensive cybersecurity operations. Adept at system diagnostics, data recovery, and threat containment, ensuring maximum operational uptime and digital reliability for fast-paced technical teams.

Experience

ICT Officer and Educator / IT Support Specialist at Golden Foremost College (2025-10 – Present)

Provide frontline Tier 1 and Tier 2 technical support to staff and students, diagnosing and resolving operating system, hardware, and local connectivity faults to ensure zero disruption to school operations.
Supervise and maintain the school's local network infrastructure and Computer-Based Testing (CBT) setups, ensuring high network availability and platform stability during high-stakes examination periods.
Author and produce technical documentation and multimedia training materials, including step-by-step screen recordings and video guides to onboard staff and seamlessly migrate academic data between enterprise portal software frameworks.
Enforce data backup routines and apply endpoint security configurations to safeguard school records, successfully executing an emergency data recovery procedure to completely restore 105GB of critical operational files compromised by malware.

Intern at Makatob Securities (2025-10 – 2025-12)

Mastered advanced cybersecurity methods and industry practices across a rigorous 10-week program, focusing on network defense, threat hunting, and Security Information and Event Management (SIEM).
Applied learned methodologies, including the MITRE ATT&CK Framework, to analyse and propose solutions for several complex, real-world security challenges, such as cloud misconfigurations and phishing attacks.
Developed hands-on expertise with key industry tools such as Wireshark, Nmap, and Splunk through intensive lab exercises and capstone projects.
Collaborated with a team of 30 peers to complete a simulated incident response exercise, demonstrating proficiency in triage, analysis, and containment protocols.

Intern at Wilses Cybersecurity Solutions (2025-01 – 2025-04)

Applied core principles of the NIST Cybersecurity Framework (CSF), directly supporting the alignment of operational security controls with industry best practices.
Executed vulnerability assessments and penetration testing using industry tools such as Nmap, Wireshark, Metasploit, identifying and documenting high-risk vulnerabilities.
Contributed to real-time security monitoring and incident response activities as a fully remote member of the cybersecurity team, leveraging SIEM solutions such as Splunk to analyze security logs.
Collaborated effectively across a distributed team environment to develop and test security patches, ensuring system integrity and reducing potential attack surfaces.